Administrative Assistant - Dispute Resolution Unit

Overview

Job Description - Administrative Assistant - Dispute Resolution Unit )

Position Title:

Administrative Assistant - Dispute Resolution Unit - )

Step into the center of Montana’s workers’ compensation system and help move real cases forward. As the Administrative Assistant for the Dispute Resolution Unit, you will be the go-to hub for petitions, mediation schedules, and case files that keep disputes on track. If you are organized, service minded, and ready to make a tangible difference for workers and employers across the state, apply today and help drive fair, timely resolutions in Montana.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity. It’s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

Position Overview:

The Dispute Resolution Unit helps injured workers, employers, and insurers reach fair, timely outcomes so everyone can move forward with clarity. In this position, the Administrative Assistant is the primary hub for mediation activity across the state, guiding cases from the moment a petition is received through scheduling, coordination with mediators and parties, and preparation of complete case files for transition to the Office of Administrative Hearings.

You’ll also contribute to the broader mission of the Employment Standards Division by managing critical mail workflows, supporting Wage and Hour appeal documentation, and monitoring Subsequent Injury Fund (SIF) activity, ensuring operations are organized, compliant, and focused on delivering respectful, responsive service to the public.

What’s In It For You:

• Build your skills in case management, scheduling, and legal support processes while working with experienced mediators, hearing officers, and program staff.
• Strengthen your administrative expertise in a setting that values accuracy, organization, and high quality customer service to the public.
• Enjoy the stability and benefits of public service while supporting a mission-driven team that helps maintain trust in Montana’s workers’ compensation and employment standards systems.
• This full-time role offers the chance to support communities across Montana while enjoying the state’s outdoor recreation, strong sense of community, and high quality of life.

Essential Functions:

• Coordinate mediation petitions by serving as the first point of contact for workers’ compensation disputes, receiving, logging, and processing mediation requests so each case is accurately opened and routed.
• Manage mediation scheduling by maintaining calendars for mediators and participants, arranging dates and times, and confirming details to keep cases progressing in a timely manner.
• Support case preparation by assembling, organizing, and distributing complete mediation packets and case files, including those transferred to the Office of Administrative Hearings.
• Oversee mail processing and electronic inboxes for the Employment Standards Division
  , including incoming and outgoing correspondence, to ensure critical documents are delivered to the correct parties within established time frames.
• Monitor Subsequent Injury Fund (SIF) payments and records
  , tracking and reconciling documentation to promote accuracy and compliance with program requirements.
• Prepare and issue official mediation and appeal communications
  , including notices and related documents, while maintaining confidentiality and adherence to division standards.

Required Skills and

Competencies:

The ideal candidate will demonstrate advanced knowledge and proficiency in the following areas:

• Organizational management and accuracy: Prioritize and track multiple case files and scheduling tasks with precision and reliability.
• Scheduling and coordination: Manage complex calendars and coordinate multiple participants and deadlines efficiently.
• Professional communication: Compose clear written correspondence and convey information effectively with staff, mediators, and the public.
• Confidential information management: Handle sensitive case materials and personal information with discretion and sound judgment.
• Technical…