Assistance Program Coordinator

Note:
Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at:

Are you ready to oversee and facilitate a dynamic program that directly impacts the health and well-being of licensees as well as protects the public? As the Montana Assistance Program (MAP) Coordinator, you will oversee a staff of 3 in service of ensuring that licensees are meeting clinical recommendations and that the program is adhering to best practices in assisting licensees toward rehabilitation.

This role coordinates with not only internal but also external stakeholders and facilitates monitoring for licensees who have substance abuse, physical or mental illness issues impacting their practice. The role also serves as a point of contact and liaison for licensees seeking to utilize the program (participants). The program works for the department on behalf of 6 licensing boards and 1 licensing program and is available to over 60,000 licensed Montana providers.

This opportunity will allow you to use your combined skills and abilities to make a measurable impact on health outcomes in Montana.

Empowering all Montanans through work and opportunity.

• Responsiveness
• Respect
• Integrity
• Excellence
• Cohesiveness

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLIhere.

As the Montana Assistance Program Coordinator, you will provide leadership and oversight to ensure public safety, regulatory compliance, and assist licensees. This role blends people leadership, program management, medical knowledge, regulatory expertise, and stakeholder engagement to ensure licensed practitioners can continue to serve the citizens of Montana in a safe manner.
This is a non-treatment position.

The Montana Assistance Program Coordinator will:

• Provide program oversight and administration by ensuring that the program operates in compliance with all laws and regulations as directed by the department on behalf of its administratively attached licensing boards and programs.
• Ensure participation and licensee feedback are considered in evaluating and implementing any changes to program oversight as well as ensuring concerns are appropriately escalated in compliance with state law.
• Oversee development of data, tracking, and reporting of participant activities and requirements in compliance with federal and state laws, including compliance with HIPAA, the Health Insurance Portability and Accountability Act, and other applicable regulations. Work includes establishing criteria, maintaining and evaluating quality assurance.
• Cultivate stakeholder relationships through proactive engagement and use of open communication.
• Supervise and develop staff by coaching, training, mentoring, and providing regular oral and written feedback to ensure clarity of expectations and performance growth.
• Plan and administer the unit budget by ensuring that operations are efficient and remain within appropriated funds.
• Develop work plans, procedures, goals, and objectives in line with the department’s overall mission as well as programmatic needs with an adherence to best practices, where feasible given resources.
• Support division management by creating regular reports to the department, boards, and stakeholders regarding program operations, effectiveness, and identification of necessary improvements or efficiencies.

Candidates must demonstrate the following abilities:

• Strategic Leadership, Team Management, and Continuous Improvement: Commitment to quality assurance and change management through continuous evaluation of best practices. Skilled in coaching, mentoring, and equipping staff for success in overseeing complex and dynamic interpersonal situations. Dedicated to creating a culture of accountability within teams and setting clear objectives for success.
• Participant Care and Active Listening: Prior experience with developing strategies and initiatives to ensure positive outcomes for participants. This work includes focusing on speakers, avoiding distractions, asking clarifying questions, and responding to issues in a calm and composed manner.
• Analytical and Critical Thinking: Strong ability to analyze processes, data, and metrics to identify risks, trends, and improvement opportunities. Demonstrates creative problem-solving in dynamic and evolving regulatory environments. Uses both quantitative and qualitative insights to support decision-making and continuous improvement.
• Interpret and Implement Laws and Regulations: Understanding of occupational licensing laws and statutory program requirements in association with a working knowledge of applicable federal regulations. Ability to read, communicate, and apply state and federal statutes, rules, and policies.
• Fiscal and Resource…