Parts Specialist

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, lookup parts and quote prices, and offer related items and the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing merchandise returns to be shipped to the distribution center, assisting with stock counts and inventory processes.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in-store services for customers (where allowed by state/local laws) such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
• All other duties as assigned.

• Required:
  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time

• Desired:
  • Familiar with automotive parts, cataloging systems, and automotive sales or service
  • ASE certification
  • Fluency in multiple languages (Spanish highly desired)

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

OReilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call , ext. 68901, and provide your requested accommodation, and position details.

• Entry level

• Full-time

• Sales and Business Development
• Industries:
  Retail

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