Housekeeping Manager

Job Summary

The Housekeeping Manager at Appellation Healdsburg is the leader, being the ambassador for upkeep of guest rooms and public areas. This is an extraordinary opportunity to lead the guest experience at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable experiences that reflect the region’s genuine hospitality.

As Housekeeping Manager, you will play a leading role in developing, executing, and consistently evolving the service in guest rooms and public areas alongside the leadership of the hotel. You will directly oversee and coordinate the servicing of guest rooms for arrival, stayover service, and turndown. You will also directly oversee and coordinate the maintenance of public areas cleanliness with hotel members and third‑party vendors.

• Ensure exceptional housekeeping service standards are maintained at all times, handling VIP room preparations, special amenities, and guest requests personally.
• Resolve housekeeping‑related guest complaints and escalated issues promptly and professionally while maintaining relationships with repeat guests and ensuring room preference accommodations.
• Supervise daily housekeeping operations including making daily assignments, creating and administrating daily check lists, coordinate room cleaning, daily labour schedules, laundry services, and coordinate with front office for room status updates and guest preferences.
• Delegate responsibilities to Assistant Housekeeping Managers to facilitate growth and development.
• Monitor housekeeping operations for efficiency and luxury cleanliness standards, ensuring proper room preparation, public area maintenance, and housekeeping procedures are followed.
• Manage supply inventory, cleaning schedules, and room availability optimization while implementing quality control measures and inspection protocols.
• Monitor daily occupancy rates, room turnover times, and housekeeping productivity metrics, analyzing cleaning patterns and staffing needs for forecasting.
• Recruit, hire, train, support, review, discipline and terminate housekeeping team members including room attendants, housekeeping supervisors, and laundry personnel, always striving to maintain the highest possible levels of employee morale.
• Create housekeeping staff schedules ensuring adequate coverage for all shifts and conduct regular performance evaluations and coaching sessions.
• Develop and maintain standard operating procedures for housekeeping operations and conduct regular training sessions on luxury cleaning standards and hotel policies.
• Ensure staff are knowledgeable about cleaning products, safety protocols, and guest amenities while cross‑training team members for operational flexibility.
• Manage housekeeping department budget and control expenses, monitoring and reporting on key performance indicators including productivity, supply costs, and labor efficiency.
• Approve housekeeping supply purchases and inventory management within established limits while ensuring accurate tracking and cost control of all cleaning supplies and amenities.
• Oversee daily housekeeping inspection procedures and quality assurance processes, ensuring proper security protocols for master keys, guest rooms, and lost property handling.
• Prepare daily, weekly, and monthly housekeeping operational reports and communicate effectively with other department heads and general management.
• Maintain accurate records of guest room preferences, special requests, and VIP amenities, coordinating with front office for group arrivals and special events.
• Ensure compliance with all hotel policies, procedures, and brand standards while maintaining knowledge of local health regulations, OSHA requirements, and safety protocols.
• Oversee emergency procedures and staff preparedness for housekeeping‑related incidents, ensuring proper handling of guest privacy and room security.
• Oversee housekeeping management system operations and room status tracking, ensuring staff proficiency with hotel technology and inventory management systems.
• Coordinate with maintenance for housekeeping equipment updates and repairs while maintaining backup procedures for…