Director of Housekeeping

Overview

The Director of Housekeeping at Appellation Healdsburg is the leader and champion of the heart of the house experience, serving as the ambassador for upkeep of guest rooms and public areas. This is an extraordinary opportunity to lead the guest experience at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable experiences that reflect the region’s genuine hospitality.

Salary: $90,000-$100,000.

• Lead and oversee the servicing of guest rooms for arrival, stayover service, and turndown, and maintain the cleanliness of public areas with hotel staff and third-party vendors.
• Develop, execute, and evolve service policies and procedures regarding cleanliness of guest rooms and public spaces; curate memorable interactions with guests and staff.
• Train and develop staff; manage purchasing of collateral, guest supplies, operating supplies, linen, and terry; supervise and mentor assistant managers and hourly team members.
• Ensure the highest level of service standards in all interactions (digital and in person).
• Monitor and enforce housekeeping operations for efficiency and luxury cleanliness standards; ensure proper room preparation and public area maintenance.
• Manage supply inventory, cleaning schedules, and room availability optimization; implement quality control measures and inspection protocols.
• Monitor occupancy, room turnover times, and productivity metrics; analyze cleaning patterns and staffing needs for forecasting.
• Recruit, hire, train, support, review, discipline, and terminate housekeeping team members, maintaining high employee morale.
• Create staff schedules for all shifts and conduct regular performance evaluations and coaching sessions.
• Develop and maintain standard operating procedures for housekeeping operations; conduct regular training on luxury cleaning standards and hotel policies.
• Ensure staff are knowledgeable about cleaning products, safety protocols, and guest amenities; cross-train for flexibility.
• Manage department budget and control expenses; monitor KPIs including productivity, supply costs, and labor efficiency.
• Approve housekeeping supply purchases and inventory management within established limits; ensure cost control of cleaning supplies and amenities.
• Oversee daily housekeeping inspections and quality assurance; ensure security protocols for master keys, guest rooms, and lost property handling.
• Prepare daily, weekly, and monthly housekeeping operational reports; communicate with other department heads and general management.
• Maintain accurate records of guest room preferences, special requests, and VIP amenities; coordinate with front office for group arrivals and special events.
• Ensure compliance with hotel policies, procedures, and brand standards; maintain knowledge of local health regulations, OSHA requirements, and safety protocols.
• Oversee emergency procedures and staff preparedness for housekeeping-related incidents; ensure guest privacy and room security.
• Oversee housekeeping management system operations and room status tracking; ensure staff proficiency with hotel technology and inventory systems.
• Coordinate with maintenance for housekeeping equipment updates and repairs; maintain backup procedures for equipment failures and supply shortages.
• Manage relationships with linen suppliers, cleaning product vendors, and uniform services; coordinate with laundry services and equipment providers.
• Maintain communication with corporate office and brand representatives regarding housekeeping standards; work with purchasing for supply negotiations.
• Conduct regular audits of housekeeping operations and service delivery; implement luxury brand cleanliness standards and ensure consistency across all areas.
• Monitor online reviews and guest feedback regarding room cleanliness for continuous improvement; maintain an elegant and professional appearance of all guest areas and public spaces.
• Conduct regular staff meetings to keep the housekeeping team informed, educated, trained, and ensure knowledge of safety, chemical handling, and guest service excellence.
• Understand and respond to all guest room and housekeeping needs and…