Coordinator, Quality Assurance

Since 1972, 4

Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4

Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.

Job Title: Coordinator, Quality Assurance

Department: Family Services Unit

Reports To: Manager, Quality Assurance

FLSA Status: Full Time, non-exempt
Salary Range: $34.89 - $36.83 Per Hour DOE

The Coordinator, Quality Assurance will be responsible for ensuring compliance of parent & provider program files, provider reimbursements, and reports directly to the Manager, Quality Assurance.

• To ensure:
• Participant files are in compliance with contract regulations and agency policies and procedures.
• Attendance Records are calculated accurately, and child care payments are made in accordance with the parent/provider agreements, i.e., hours, days, age of child.
• Staff training needs are identified & shared with QA Manager.
• Perform internal audits, and work with the QA managers to identify and correct errors in parent files, provider files, and provider reimbursements.
• Input school calendars yearly.
• Assist with over capacity issues – mapping schedules.
• Assist with preparation for all external audits by 4
  
  Cs auditors, CDSS, ACSS (pull initial list of names for auditor, pull each selected file & attendance records/voucher histories, flag/label each document in the file for review, share findings with QA Manager).
• Assist with maintaining CCPP Library and updating policy and procedural manuals, forms, training materials as needed.
• Oversee the transfer process for all Stage 1 files to 4
  
  Cs, Davis St & Hively.
• Assist with maintaining the 4
  
  Cs Eligibility List in Both Offices – Quarterly updates.
• Prepare monthly CalSAWS Stage 2 transfer reports for Hively & Davis St.
• Outreach to the CalSAWs Stage 2 families for enrollment for 4
  
  Cs.
• Provide technical support to program staff as needed.
• Develop a thorough understanding of Kinder Systems database system.
• Ensure reimbursement to Child Care Providers are processed according to contract requirements.
• Participate in Thriving Families California Technical Assistance meetings and other outside meetings as directed.
• Cultivate relationships with other agencies QA representative.
• Responsible for maintaining personal and confidential information of participants and agency information.
• Develop a thorough understanding of Title 5, 4
  
  Cs policies & procedures, Alameda County program requirements.
• Assist with the annual Self Evaluation for CDSS contracts.
• Responsible for keeping confidential information safe and secure.
• Perform other duties as assigned.

• Effective Verbal Communication Skills – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Transportation is required for this position.

Education/

Experience:

Bachelor’s degree in business, Public Administration or Social Work preferred. Experience in early childhood care & education field, data…