Leasing and Occupancy Specialist ; Lord Tennyson

Winn Companies is looking for a motivated Leasing and Occupancy Specialist II to join our team at L Ord Tennyson Apartments, a 252-unit residential community located in Hayward, CA. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move‑ins, re‑certifications, and lease renewals at a mixed income property while maintaining budgeted occupancy at the highest attainable rents at all times.

Please note that the pay range for this position is $19.00 to $24.00 per hour. Final salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. The selected candidate will adhere to the following schedule:
Monday through Friday from 8:00AM to 5:00PM, weekends as needed.

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move‑in paperwork and procedures.
• Maintain applicable databases, and ensure tour route, amenity areas and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement Winn Companies programs, processes and policies to new and current residents as applicable.
• Review, prioritize and distrtbute resident service requests as required.
• Assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• Assist on‑site management with ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval during application or recertification process.
• Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.

• High school diploma or GED equivalent.
• 3–5 years of relevant work experience.
• SHCM certification.
• Experience with web‑based applications and computer systems such as Microsoft Office.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Superb attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

• Associate’s degree.
• 2+ years of experience in tax credit programs.
• Bilingual in English and Spanish.
• NALP certification.
• Knowledge of Yardi or Real Page software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail or restaurant industry.

• Generous time off policies (including 11 paid holidays, 12 for MA employees;
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability;
  Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking…