Property Supervisor - Office, Hayward CA

Overview

Summary Assists in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of Senior Community Managers (SCM) and Community Managers (CM) and primarily responsible for ensuring the physical asset and positive performance of the assigned portfolio. Assists senior management and other supervisors with special projects and other related work.

• Establishes and coordinates a communication system involving transactions and activities between onsite staff and the Central Office to ensure appropriate monitoring and control of property issues and operations.
• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists SCM/CM’s with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel.
• Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies. Reviews property dashboard metrics monthly with team and makes recommendations to ADPO for next steps, in ensuring all areas of measurement fall within company guidelines. Reports on dashboard metrics timely.
• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Performs review in conjunction with reporting established within the Property Supervisor Guidebook.
• Oversees the resolution of resident relation issues.
• Physically inspects the properties a minimum of twice a month to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Walks all vacant apartments for market-ready condition at every property visit.
• Assists in or develops corrective programs to ensure physical and fiscal well‑being of the apartment communities.
• Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same.
• Timely reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations, where applicable.
• Assists in the update, revision and/or development of forms, reports, and manuals relating to property management issues and operations. Ensures implementation, as appropriate.
• Prepares and conducts quarterly portfolio training/meetings, to include all property personnel.
• Establishes and maintains ongoing working relationships with lenders and regulatory agency personnel.
• Ensures that regulatory agreements are adhered to and followed.
• Assists in the development and implementation of property management training programs. Conducts/facilitates training for team.
• Attends all industry meetings and other regulatory agency meetings as required and appropriate.
• Identify, train and mentor a Senior Community Manager amongst the assigned portfolios. Nurture their growth amongst the portfolio as part of your leadership amongst the Eden team.
• Attend and participate in leadership workshops/trainings, as required by Eden Housing
• Motivate and lead your team by example. Provide recognition and visibility amongst the organization.
• Work cohesively interdepartmentally for collaborative communication and teamwork
• Actively participate in our culture of inclusivity
• Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores.

Manages Senior/Community Managers who supervise property staff. Is responsible for the overall direction, coordination, and evaluation of the staff within their portfolio. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and…