Project Manager; Ca, Hayward

Pay Range: $70,163.60– $90,077.00

Annually(DOE)

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES:
Team Spirit, Integrity, Quality, Humility, and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

Core responsibilities for the position are as follows:

• Manages and directs the day-to-day operations of the Program Support staff.
• Analyzes internal business systems to ensure compliance with Industry regulations, TPA guidelines, and IICRC standards.
• Oversees the development and implementation of policies and procedures that ensure timely, and accurate billing that complies with program requirements, insurance guidelines, and Industry standards.
• Constantly improves and updates internal processing procedures to ensure excellent delivery of insurance/program services.
• Creates, modifies, updates, and implements insurance carriers’ guidelines as needed.
• Designs performance plans for underperforming branches; improves through training sessions and implementation of best practices.
• Analyzes data to track and report to the insurance service contract representatives; oversees claims management and reporting, as required.
• Communicates with Branch and Corporate Managers to discuss any new and existing insurance service contracts, and procedural changes; answers ongoing issues relating to insurance projects; aids with billing discrepancies, and issue resolution whenever necessary.
• Designated point of contact for all program related accounts; communicates with current insurance program representatives to review score cards, and service results, to retain and enhance our relationship.
• Responsible for the onboarding process of Insurance carriers, and TPAs.
• Collaborates with CRO in administration of insurance service contracts.
• Requests COIs and other insurance service contract documents, on a timely basis, to complete service contracts and maintain compliance status.
• Manages and maintains Certificate of Insurance (COI) records for program related carriers.
• Responsible for the maintenance and administration of program related software and platforms.
• Manages resources and talent to meet department objectives:
  Talent management from recruiting, hiring, performance assessment, manage improvement and implements disciplinary actions – up to terminations, when necessary.
• Coordinate program issues with accounting and operations
• Reviews, approves program fees; disputes charges as needed.

The position of this role requires the following:

• Bachelor’s degree in Business Administration, Communications, or a related field; or equivalent years of experience.
• Proven experience in compliance program management related to the restoration industry.
• Experienced in supervising 3-4 support staff members.
• Thorough understanding of the restoration industry.
• Lead in development of department metrics and reports.
• Proficient in MSOffice, Programs related platforms, Xactimate or similar applications.
• Completion or in the process of completing IICRC WRT certification is a plus.
• Methodical and diligent with outstanding planning abilities.
• Exceptional interpersonal skills.
• Superior oral and written communication abilities.

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Physical Clearance: Successfully complete a pulmonary function test, including a respirator fit test, to ensure their ability to safely utilize the designated respirator selected for the role.
• Physical Hazards: Potential exposure to physical hazards, including vibration from equipment, the risk of falls in the workspace, exposure to extreme temperatures, and high noise levels.
• Chemical Hazards: Work may involve exposure to various chemicals, including solvents, adhesives, paints,…