Area Manager - Collision Repair - East Bay

Area Manager - Collision Repair - East Bay

Join to apply for the Area Manager - Collision Repair - East Bay role at Chilton Auto Body
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Overview The Area Manager is responsible for the multi-site operational leadership, financial performance, customer satisfaction, and team development across a defined geographic area. This leadership role ensures alignment with company standards, operational goals, and growth initiatives while fostering a high-performance culture.

• Operational Oversight
  • Lead and manage daily operations across multiple collision repair centers.
  • Ensure adherence to company policies, safety standards, and repair quality.
  • Conduct regular site visits, audits, and quality control checks.
• Performance & Financial Management
  • Set and monitor performance goals for centers and teams.
  • Drive revenue growth, control costs, and oversee budgeting and financial reporting.
  • Analyze KPIs and implement corrective actions as needed.
• Leadership & Tean Development
  • Recruit, train, mentor, and evaluate General Managers and key shop personnel.
  • Foster a culture of accountability, engagement, and professional growth.
  • Partner with HR to develop workforce planning and employee development strategies.
• Customer Service & Insurance Relations
  • Ensure consistent delivery of excellent customer service across all locations.
  • Handle escalated customer concerns.
  • Build and maintain strong relationships with insurance carriers and partners.
  • Maintain PBA Agreements and achieve better than industry results (score cards).
• Strategic Initiatives & Process Improvement
  • Drive continuous improvement initiatives using Lean or similar methodologies.
  • Contribute to regional and corporate strategic planning efforts.
• Safety & Compliance
  • Promote and enforce workplace safety programs.
  • Ensure all facilities meet compliance standards and production readiness.
  • Maintain and monitor shop equipment is compliant with service.

• 5-10+ years in collision repair operations, estimating, or auto body management.
• Multi-site or regional leadership experience required.
• Proven track record of driving operational results and team development.
• Technical & Business Acumen.
• Strong understanding of collision repair processes and procedures.
• Proficient with CCC One estimating software.
• Advanced understanding of collision estimatics and insurance workflows.
• Skilled in budget management, financial reporting, and P&L analysis.

• Bachelor's degree in Business, Operations Management, or related field preferred.
• Master's degree is a plus (required for some senior-level roles).

• Strong interpersonal, communication, and leadership skills.
• Ability to prioritize tasks and adapt to fast-paced environments.
• Customer-focused with excellent problem-solving abilities.

• Capable of performing physical tasks and lifting over 50 lbs if needed.
• Must have a valid driver's license and meet company insurance eligibility.

• Seniority level:
  Director
• Employment type:
  
  Full-time
• Job function:
  Engineering and Information Technology
• Industries:
  Motor Vehicle Manufacturing