Shop Supervisor - Fleet Services

** Job Description**:

At Ryder, our most important competitive advantage is our people.  
* CULTURE- INTEGRITY- FAMILY*. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.  This is an essential industry and we’ve been in the game since 1933!

This role may be a developmental position to prepare incumbents for the Ops Manager role because
*** we allow you to carve out your own career path and promote from within***, based on performance.  The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!

YOUR JOB SEARCH ENDS HERE.
** Shop Location - Hayward, CA
**** Work Schedule - Monday-Friday
***
* Hours:

1:30pm to 10:30pm
**** Annual Salary - Plus Bonus Incentive!
**** Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.
**** Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
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* Ryder's most recently been named: “**” by Women in Trucking, one of Fortune Magazine’s “**, and ” one of “**” by Newsweek.
*** Position Summary
** The “
** Ops Supervisor**” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians-In
· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “
* Shift Supervisor*”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
* Workflow Management:
Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval    Ensures all warranty policies and procedures are executed    Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate    Responsible for conducting yard checks to ensure proper work scheduling and prioritization
* Labor Management    Provides management, training and development of all personnel assigned    Responsible for Performance Management of all assigned personnel
* Customer Management:
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime    Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates    Conduct customer visits as required by the Customer Care Plan
* Asset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility    Evaluates needs and makes recommendation for shop tooling and equipment requirements    Assist in the management and oversight of vehicle specifications and vehicle in
· service/out-service process    Assist in ensuring all…