Peer Case Manager – Alma y Esperanza Program

Job Details

Job Location:

Adult Behavioral Health - Hayward, CA 94545

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $25.14 - $25.76 Hourly

Travel Percentage:
Up to 25%

Job Shift: Day

Job Category:
Nonprofit - Social Services

The Peer Case Manager is a role within Alma y Esperanza within the Certified Community Behavioral Health Center (CCBHC) at La Familia. This program will provide a whole-person, integrated care model that combines behavioral health and social service navigation with strong coordination of primary health services, aiming to improve related outcomes in Alameda County. The Peer Case Manager will provide direct services to participants, offering either solution-focused, short-term support or longer-term case management support, based on an assessment and service plan.

Additionally, the Peer Case Manager will support the design and implementation of outreach and community engagement activities.

We are looking for a candidate to work the following shift:

Monday–Friday, 9:00 a.m.–5:00 p.m. and 11:00 a.m.–7:00 p.m. shift required 1–2 weekdays per week.

This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

• January 2026: 3% base pay increase
• January 2027: 3% base pay increase

Future increases will be subject to the terms of the collective bargaining agreement

• Manage a caseload of clients to provide and track case management and care coordination services, including:
• Develop and maintain rapport with participants and maintain rapport and trust through consistent, regular meetings, including proactively communicating and soliciting updates from participants and consistent use of Motivational Interviewing techniques.
• Provide timely, thoughtful, trauma-informed, culturally responsive responses to participants and all partners.
• Conduct initial assessments and work with the clinical consultant team and supervisor to finalize each assessment.
• Help participants identify and remain motivated towards their personal objectives within the case plan.
• Facilitate the planning process of an individual's case plan; oversee, evaluate, and monitor the implementation of case plan objectives.
• Provide outreach engagement, linkage, and follow-up services to clients.
• Act as a role model, with the intention of inspiring, engaging, and advocating for clients’ wellness and rights.
• Research and provide referral resources to help participants meet their needs.
• Support participants through transitions of care, including but not limited to hospital discharge and moving to higher or lower levels of care with a new service provider, including helping participants to access timely information, determine options, set criteria for choices, and provide information to all providers.
• Provide crisis intervention as needed, including de‑escalating and stabilizing clients in crisis through brief intervention and escalating support for the client to clinical consultants and other available interventions.

• Act as a member of the care team, including helping participants to create plans and strategies to overcome barriers to accessing care identified by other team members.
• Help participants make and access appointments with preferred partners.
• Make reminder calls and follow‑up calls to verify participation or attendance at appointments, as required.

• Design, implement, and track activities hosted at the CCBHC site and in the community that result in community members feeling:
• More likely to access clinical services at the CCBHC.
• Validated about their stressors and able to identify others in the community who experience the same thing to build relationships.
• Supported and inspired to implement non‑clinical wellness habits and activities to manage their own mental health.
• Educated about mental…