Program Manager

Sign-On Bonus for Bilingual Applicants

Sign-On Bonus: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment). The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

Program Manager

Hayward, CA Cronin House

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives.

HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews, and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations.

This is a supervisory position.

In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

(3-5) Providing Accurate Medicine Distribution

• People Management – hire, train and develop a high performing Direct Service team
• Client Care – ensure high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance – follows and enforces program policies and procedures

• Recruit, interview, and hire direct service positions in coordination with the ADIOS.
• Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours.
• Daily review of timecards, correct missed punches and approved time off requests as appropriate.
• Provide new hire orientation and training for all direct service staff.
• Provide ongoing feedback to direct service staff, manage direct service staff performance and professional development processes for direct service staff with assistance from ADIOS.
• Develop, maintain, and ensure compliance with Horizon Services employee handbook.
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients.

• Provide schedule coverage for all direct service staff duties and responsibilities as needed.
• Provide on-call consultation and support for direct service staff during non-regular work hours.
• Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management.
• Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed.
• Provide crisis support intervention and de-escalation of conflict as needed.
• Ensure orientation is provided for all new clients within required time…