Lead Case Manager

Job Details Level:
Experienced Job Location: TEAM ACCESS IHOT RTT WW - Hayward, CA Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $32.31 Hourly Travel Percentage:
Up to 25%

POSITION OVERVIEW:

The In-Home Outreach Team (IHOT) specializes in field-based and in-home outreach and engagement to adult individuals who suffer from severe mental illness (SMI) and who are currently disengaged from mental health treatment and/or reluctant to engage with mental health treatment. The goal of IHOT is to refer and link clients to specialty mental health services, such as psychiatry, psychotherapy, and case management services.

La Familia was awarded funding to establish and maintain an In-Home Outreach Team (IHOT) for adults with serious mental illness (SMI) in Alameda’s Central and North County. We believe that IHOT operated by La Familia is of great benefit to the priority populations and communities that we serve and that this allows us to enhance the county’s system of mental health services by engaging the hardest-to-serve and most resource-intensive SMI populations.

We are seeking an enthusiastic and experienced Lead Case Manager to join our IHOT Program. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities:

• Support Program Supervisor by performing tasks related to various administrative and managerial duties, including: performing administrative duties assigned to Program Supervisor in their absence; providing feedback and facilitating communication to Program Supervisor from and about staff and program needs; assisting IHOT staff to troubleshoot and problem-solve client and program operational needs; supporting Program Supervisor in delivering mandates from La Familia Executive Leadership Team to IHOT staff;
  
  developing and reviewing IHOT finances and operational budgets; facilitating purchase of client program expenses; coordinating ongoing donation drives for client clothes; performing administrative functions in Community Health Record (CHR); attending bi-weekly IHOT Leadership Meetings; and attending bi-weekly Adult Behavioral Health Program Leadership meetings.
• Provide direct services, including outreach, engagement, referral, linkage, and follow-up services to consumers and their families/supports at their preferred locations.
• Conduct community outreach to homeless clientele and clientele residing at various institutional settings throughout the East Bay area who are enrolled in the IHOT program.
• Provide services in the field and at various institutional settings as necessary, and transport clientele to necessary appointments and community resources.
• Meet with clients and caregivers/family members consistently or as needed in the field to establish and maintain contact; build rapport and therapeutic alliance; develop and implement client care plans; support clients through interpersonal and institutional transitions; teach and enhance coping skills; facilitate healthy dialogue between clients and family members/caregivers; and provide referral and linkage services for clients to specialty mental health services.
• Provide case management duties for clients and connect them to resources, including assisting clients to apply for General Assistance and Social Security Income; initiating and following up with referrals to temporary shelters and long-term housing; and linking to services available within Alameda County Behavioral Health Care Services (ACBHCS).
• Provide culturally responsive, strengths-based, and client-centered supports and advocacy to consumers and their families/supports.
• Serve as a role model to inspire, engage, and advocate for consumers and their family members/caregivers’ legal status and rights.
• Collaborate with mental health and other social service professionals in various institutional capacities to initiate, refer, and follow-up with services for clients.
• Write case notes regarding services rendered in a timely manner and in compliance with standards of care.
• Meet productivity and client contact hour requirements in compliance with…