Student Services & Enrollment Specialist

About the Position

Please Note:
Review of applications will begin on March 13, 2026.

The One-Stop at Perry’s Nest provides comprehensive services to prospective students, currently enrolled students, staff, faculty, and the members of the community-at-large who are seeking information or services from the University relative to outreach, pre-admission advising, transcript evaluation, services related to admission and graduation, student records, registration, financial aid, housing, accessibility & veterans services, and more.

This position provides customer service and information in person and virtually pertaining to student admissions, financial aid, registration, housing, advising, outreach, accessibility & veterans services, and more in the one-stop space of Perry’s Nest, located on the first floor of the Student Administration Building. They serve as the front line contact for in-person and online students, handling general inquiries regarding admissions, registration, records, graduation evaluations, financial aid, housing, advising, accessibility & veterans services, and more.

This position will respond to complex or in-depth inquiries regarding all areas mentioned above.

In addition to providing customer service and information in person and virtually pertaining to student admissions, financial aid, registration, housing, advising, outreach, accessibility & veterans services, and other areas. This position is responsible for helping students and families navigate the financial aid process. This position will assist in the review process for student aid eligibility, collect data to determine student awards, and will communicate with students and their families regarding financial aid-related matters.

This position will also work on verification and assist in the timely administration of program compliance under the direction of the Compliance Director.

• Serves as the primary staff point of contact for students within the Enrollment Management & Student Services model, ensuring student issues are resolved thoroughly and with a customer-focused approach.
• Effectively and efficiently advising current students on university policies, procedures, and eligibility requirements as they relate to enrollment services, admissions, financial aid, records/registration, graduation, and academic standards as stated on the University’s website.
• Obtain information, analyze data, reason logically, and draw valid conclusions to make appropriate recommendations to students through a working knowledge of general University operations.
• Provide accurate, ethical, and quality initial admission, registration, graduation, and financial aid advising to help students navigate through the University via phone, in-person, and through electronic communications (texting and virtual platforms).
• Partner with Student Services & Visit Specialist to train all Student Ambassadors in the One-Stop to complete daily tasks, address students' concerns accurately, and to completion.
• Attend scheduled training sessions with other offices. Keep all training and process documents updated as processes change and when new information is shared.

• The incumbent will be able to determine if transcripts meet the requirements and deadlines, will explain admission decisions and the next steps to qualify for admissions, an appeal, or refer the student to specialists to evaluate transcripts.
• Determines admission status and gives clear and concise directions for the next steps.

• Collect documents and review for accuracy.
• Advise students as to which document is appropriate for their specific needs, and verify the accuracy of completion.
• Explain the policies and procedures regarding university registration policies and help students register or troubleshoot areas of obstacles.

• Explain policies and procedures to facilitate graduation filing.
• Help students who can file for graduation online or advise, based on the situation, to file as non-matriculated.
• Verify status regarding graduation and explain the process to ensure students' understanding of the ceremony versus confirmation of the degree…