Guest Services​/Hospitality Associate

About Garden Of Eden

Garden of Eden is a premier California cannabis dispensary redefining what exceptional hospitality looks like in a regulated retail environment.

We combine best‑in‑class customer service with deep product knowledge, operational rigor, and a genuine commitment to guest care. Every interaction—whether in‑store, over the phone, or online—is designed to be thoughtful, efficient, and elevated. Our culture emphasizes professionalism, accountability, and continuous learning. We seek team members who take pride in delivering polished, concierge‑level service while helping guests navigate cannabis with confidence and respect.

At Garden of Eden, hospitality is not an add‑on—it’s the standard.

The Guest Services / Hospitality Associate serves as the first and most visible point of contact for guests, vendors, and partners—both in person and through phone and digital communication. This role plays a critical part in shaping the guest experience by delivering polished, high‑touch, white‑glove service with composure, discretion, and professionalism.

The ideal candidate is organized, proactive, and confident operating in a fast‑paced, regulated retail environment. This position supports customer intake workflows, responds to general inquiries, and facilitates clear internal communication to ensure a seamless and elevated experience from arrival to departure. The role requires the ability to manage competing priorities with professionalism, exercise sound judgment within established procedures, and elevate non‑routine issues to management as appropriate.

As a front‑of‑house role, the Guest Services / Hospitality Associate serves as a visible representative of the Garden of Eden brand and is expected to uphold the company’s service standards, professionalism, and guest‑care principles at all times while exercising sound judgment within established procedures.

This is a fully onsite, customer‑service‑driven role requiring sound judgment, attention to detail, and the ability to handle sensitive or confidential information with care. The Guest Services / Hospitality Associate reports directly to the Manager(s) on Duty and the General Manager and is expected to uphold Garden of Eden’s service standards at all times.

• Serve as a primary point of contact for guest support, responding to inquiries via phone, live chat, and email with professionalism, discretion, and adherence to service standards
• Work in an office/retail environment situated at the front desk in the lobby of our retail stores
• Monitor customer management systems and dashboards to ensure continuity, accuracy, and timely resolution of guest‑facing workflows
• Assist guests with account creation, customer database enrollment, and loyalty program registration in accordance with established procedures
• Identify, document, and escape service issues, operational gaps, or guest feedback to the Manager on Duty to support continuous improvement
• De‑escalate guest concerns calmly and effectively while escalating non‑routine, sensitive, or policy‑related matters to management as appropriate
• Accurately document and report customer service incidents in accordance with company policy
• Utilize internal support resources and tools as needed to resolve guest inquiries efficiently and consistently
  
  Complete assigned opening and closing procedures in alignment with operational standards
• Participate in required training sessions to remain current on product knowledge, service standards, and company policies
• Uphold Garden of Eden’s service standards, professionalism, and guest‑care expectations in all interactions
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Adhere to all applicable company policies and procedures when engaging with guests and handling customer or company information
• Perform additional guest service‑related duties as assigned, consistent with the scope of the role

• This role is performed in an active, guest‑facing retail environment with a consistent, moderate level of background noise
• The position requires the ability to sit, stand, and move throughout the facility for extended periods during a scheduled shift
• Occasional lifting of supplies…