Roving Manager - Office, Bay Area CA

Roving Manager - Central Office, Bay Area CA

Position Summary: Under the direction of the Director of Property Operations, the Roving Manager provides coverage for vacant and/or absent team members throughout Eden Housing’s portfolios. The Roving Manager contributes to shaping communities by providing file certification and other day-to-day property management responsibilities as needed.

Ideal Candidate: has experience in a similar Housing Compliance role, Tax Credit certification (C3P, CPO, FHC, HCCP, NAHP, NAHPe, NCCP, NCP, NCP-E, SCHM, TCS), preferred, has some supervisory experience, preferably with a dispersed team, has experience with rent, income and utility allowance adjustments and updates. Is a self-starter, gets the job done, collaborative and enthusiastic.

• Process initial, annual, and/or interim recertifications and calculate retroactive rent while conforming to HUD regulations, TCAC, and other regulatory guidelines, as applicable.
• Review applicant files and determine Section 8 eligibility.
• Follow LIHTC and Section 8 regulation.
• Issue notices and schedule interviews for residents to determine eligibility status.
• Provide leadership during annual certifications; this includes working on‑site at specified mass recertification properties for a period of one month leading up to the effective date of the certification.
• Conduct applicant interviews, verify potential resident income in accordance with company policy.
• Monitor recertification process and support site team.
• Conduct applicant interviews, verify potential resident income, take deposits and rents in accordance with Eden Housing’s Resident Selection Policy.
• Work with the Community Manager and/or Property Supervisor to address issues of non‑compliance such as a resident not cooperating with their annual recertification.
• Maintain congenial relationships with all residents, being understanding of and sensitive to cultural background, economic status, those with special needs, and adhering to Fair Housing, Equal Employment, and Equal Housing Opportunity requirements.
• Actively participate in our culture of inclusivity.
• Must have access to reliable transportation for travel during the business day to Eden properties, training sites, and retail stores.

• Adhere to Eden Housing performance standards.
• Exercise common sense, good judgment, consistency, and self‑control in day‑to‑day contact with residents and other business‑related matters.
• Ensure consistent application of rules and regulations, lease and lease addenda. Document and report all violations in the property log.
• Ensure proper maintenance and storage of property files and records.

Education and/or

Experience:

High school graduate or GED. Minimum of one year of experience in a compliance and/or occupancy specialist position.

Preferred Skills and/or Abilities: Comprehensive knowledge in 4350.3 Handbook; proficient in Yardi property management software; positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates; demonstrated integrity at a professional level; excellent communication and customer service skills; strong attention to detail; knowledge of Word and Excel; reliable; reacts well under pressure; ability to handle many projects at once and shifting priorities in a fast‑paced environment;

second language skill a plus.

Certificates, Licenses, Registrations: HUD and/or Tax Credit certification.

Language, Math & Reasoning

Skills:

Ability to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence. Ability to speak effectively before groups of residents or staff of the organization.

Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other staff of the organization.…