Administrative Support Assistant Cal State University; CSU East Bay

Full job description Administrative Support Assistant

Salary and Benefits

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position
may
be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Administrative Support Assistant II

About Cal State East Bay

Cal State East Bay’s beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.

Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note:
Review of applications will begin on January 27, 2026.

This position serves as the primary point of contact for the Education Administrative Support Office in the College of Letters, Arts, and Social Sciences (CLASS). It covers a wide range of administrative, clerical, and general office support with varying levels of complexity.

This position provides front-line customer service and operational support for the Education Administrative Support Office and serves as the primary point of contact for visitors, students, faculty, and staff. This role oversees daily office operations; coordinates routine administrative processes; and ensures accurate tracking and documentation of college activities. The position supports academic departments through tasks such as syllabus collection, faculty office hour posting, scholarship tracking, procurement card oversight, room scheduling, and permit distribution.

This position also assists with purchasing, facilities requests, and maintaining college directories, while providing responsive support for special projects and other duties as assigned.

Responsibilities

General Administrative Support

• Answers main phone line screen, take messages and direct callers to the appropriate personnel.
• Greet all guests and visitors to the office and provides assistance as needed, such as but not limited to opening classrooms for instructors, directing students to their classrooms and assist guests with navigating the campus for services.
• Distribute mail and packages daily; sends delivery notifications to appropriate personnel.
• Purchases Office Supplies: purchase, maintain inventory and track fund balance according to University policy and procedures.
• Submit work order requests with Facilities Operations.
• Submit print orders to Duplicating Services as directed.
• Maintain College Master Directory and update in all public facing locations virtual or physical.
• Submit key requests, track and notify requester of status.

Administrative Duties

• Collects and renames Courses Syllabi for all Ed departments (Every Semester).
• Collects and posts Faculty Office Hours.
• Sends Grading Reminders (Every Semester).
• Track CEAS Scholarship(s).
• Serve as procurement card steward by monitoring card usage, ensuring compliance with campus and CSU policies.
• Executes, per policy, Non-Academic rooming requests.
• Distributes annual staff parking permits and faculty academic term permits, maintains accurate list of Faculty and Staff that receive parking permits and addresses any missing parking permit. Submits parking permit requests with Parking Services for college events/meetings.

Minimum Qualifications

• Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation.
• An ability to understand standard office procedures.
• An ability to operate standard office equipment.
• An ability to learn office technology systems.
• An ability to perform basic mathematical calculations.
• Typing and keyboard skills.
• These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Required Qualifications

• Strong interpersonal, professional, and customer service skills.
• Strong written and oral communication skills.
• Highly organized and detail-oriented both in a physical and virtual environment.
• Ability to follow-up, prioritize and manage workload effectively and efficiently.
• Strong computer skills with intermediate…