Customer Service Representative

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Posted 5 days ago. Be among the first 25 applicants.

If you're a resilient problem solver who can expertly handle difficult personalities, Straight Shooter Plumbing and Rooter invites you to become a full‑time Customer Service Representative! You'll be assisting clients over the phone and supporting efficient office operations while enjoying the following compensation package:

• Competitive pay based on experience.
• PTO.
• Growth and advancement opportunities in a rapidly expanding company.
• Supportive, professional, and drama‑free work environment.
• Ability to collaborate with a team that takes pride in completing impressive work.

We’re not going to lie—this isn’t a position for someone with thin skin. Some clients can be gruff, and we need a confident go‑getter who can roll with the punches and deliver exceptional service, even during tense conversations.

Our Customer Service Representative works during our office hours Monday through Friday with an occasional weekend rotation.

Always polite and professional, you'll answer incoming phone calls, respond to online requests, and ensure customers receive top‑grade assistance. Your responsibilities include accurately scheduling plumbing appointments, dispatching technicians, providing customers with service updates, arrival times, and more. You'll keep records organized and work closely with field technicians and management to support seamless service.

• 2+ years of customer service experience in a trade industry.
• Thick skin with the ability to communicate with unhappy people and handle rough personalities.
• Ability to de‑escalate tense situations and achieve positive outcomes.
• Dependable work ethic, attention to detail, and ability to stay calm under pressure.
• Ability to use computers and communicate over the phone.
• Excellent communication and time management skills.
• Friendly attitude and willingness to go the extra mile for customers.
• Commitment to working with a team and getting the job done right.
• Experience using a CRM or scheduling software—preferred.

At Straight Shooter Plumbing and Rooter, we are the #1 local plumbing company in North Idaho, providing comprehensive plumbing services with unmatched expertise. Established in 2020, our team of experienced contractors brings over 30 years of combined industry knowledge to ensure top‑quality workmanship and peace of mind.

We value our employees and offer a range of benefits to show our team how much we appreciate them. Our employee‑centric approach means we prioritize well‑being and support a growth‑oriented environment.

Join our office as a Customer Service Representative and become an integral part of our success story. Apply now using our short initial form!