DocuSign Application Specialist

This role is to support the migration, enterprise configuration, integrations, and ongoing platform support in a validated environment.

We are seeking an experienced Docu Sign Application Specialist to support and administer Docu Sign as an enterprise-level e-signature platform, including integrations, validation, and global business support. This role will play a key part in Thermo Fisher Scientific’s transition from Adobe Acrobat Sign to Docu Sign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments.

• Administer, configure, and support Docu Sign eSignature (and CLM, if applicable) in an enterprise environment
• Design, build, and maintain Docu Sign templates, workflows, Power Forms, envelopes, and reporting
• Develop and support Docu Sign APIs and OOTB integrations with enterprise platforms such as CRMs (e.g., Salesforce)
• Document management systems
• Microsoft Power Automate / Power Platform
• Configure and support SSO integrations (SAML/OAuth) for Docu Sign
• Work closely with business users to gather requirements, analyze issues, and implement solutions
• Coordinate with Docu Sign vendor support to open, track, and resolve tickets
• Support change management, releases, and platform upgrades
• Ensure compliance with validated system requirements (21 CFR Part 11) including documentation, audit readiness, and electronic signature controls
• Create and maintain technical documentation, SOPs, and training materials
• Support migration activities from Adobe Acrobat Sign to Docu Sign
• Proactively promote best practices and continuously improve platform stability and user adoption

• 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on Docu Sign experience
• Deep expertise in:
• Docu Sign Templates
  , Power Forms, Workflows, APIs, and Reporting
• Docu Sign Admin Console and account configuration
• Experience integrating Docu Sign using: REST APIs
• JSON, XML (XSD/XSLT knowledge preferred)
• Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
• Strong experience working in validated environments (21 CFR Part 11) — mandatory
• Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
• Hands-on experience with incident, problem, and change management tools (e.g., Service Now)
• Strong troubleshooting and root-cause analysis skills
• Ability to work directly with business stakeholders and resolve issues within defined SLAs

• Docu Sign REST APIs
• XML, XSD, XSLT, JSON
• Microsoft Power Automate / Power Platform
• ITIL-based tools (Service Now – Incident, Change, Problem)
• Advanced Excel skills (data analysis, reporting)
• SSO technologies (SAML, OAuth)

• Hands-on experience delivering Docu Sign implementation or migration projects
• Strong understanding of enterprise security, compliance, and audit requirements
• Experience participating in requirements gathering, design, build, and testing
• Ability to support and troubleshoot high-volume, business-critical applications
• Strong collaboration and teamwork skills in a cross-functional, global environment
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Willingness to mentor, train, and enable support teams
• Proactive mindset with a focus on continuous improvement and operational excellence

• Experience with Docu Sign CLM
• Experience migrating from Adobe Acrobat Sign to Docu Sign