Inside Sales & Customer Account Manager

Overview

This role blends inside sales, proactive outreach, and customer service into a single customer-facing position. You will act as a dedicated account manager for Tesla owners, guiding them from first inquiry through build completion while coordinating internally to ensure a world‑class experience. You are the connective tissue between the customer, sales, operations, and fulfillment teams.

• Use CRM religiously (Close.io experience strongly preferred) to track every interaction, follow-up, and opportunity

• Follow up on inbound leads
• Introduce newly released products relevant to their vehicle or build
• Convert inquiries into booked appointments, orders, and long‑term customer relationships
• Upsell and cross‑sell appropriately based on customer goals, vehicle use, and build stage
• Maintain pipeline hygiene, deal stages, and accurate notes in CRM

• Act as the primary point of contact for assigned customer accounts
• Guide customers through complex Tesla builds (wheels, suspension, aero, brakes, off‑road, etc.)
• Set clear expectations around pricing, timelines, lead times, and installation sequencing
• Proactively communicate order status updates and delays before customers ask
• Manage high‑touch, high‑value builds with multiple parts, vendors, and timelines
• De‑escalate issues and “put out fires” with professionalism and ownership

Work closely with Operations, Warehouse, and Install teams to:

• Confirm inventory availability
• Track shipping and delivery status
• Coordinate install schedules, drop‑offs, and pickups
• Ensure orders are entered correctly and completely to avoid downstream errors
• Flag potential issues early (backorders, delays, incompatibilities) and communicate solutions
• Maintain alignment between what was sold and what is being fulfilled

• Understand Tesla models, trims, generations, and common upgrade paths
• Speak fluently about Tesla culture, ownership mindset, and performance expectations
• Represent the brand with confidence, credibility, and enthusiasm
• Educate customers rather than “hard sell” them. You evoke the trusted advisor mindset.

• Maintain product knowledge across current and upcoming releases
• Assist with showroom walk‑ins and event‑driven leads when needed
• Provide feedback to leadership on:
  • Common customer objections
  • Product demand trends
  • Sales friction points
• Document recurring customer issues to help improve internal processes
• Support special projects such as launches, promotions, or large fleet builds
• Occasionally assist with vehicle movement or logistics coordination

• Exceptional written and verbal communication skills
• Strong customer service mindset with sales confidence
• Automotive background (professional or serious enthusiast level)
• Deep interest in Tesla vehicles and aftermarket performance culture
• Comfortable on the phone for extended periods
• Strong organizational skills and attention to detail
• Ability to remain calm and solutions‑oriented under pressure
• Proficient with CRM systems (Close.io preferred), email, and spreadsheets
• Valid California driver’s license with clean driving record
• Willingness to work overtime and weekends when needed

• Experience managing high‑dollar or custom automotive builds
• Prior account management or inside sales experience
• Familiarity with e‑commerce, order fulfillment, or logistics workflows
• Ability to read build sheets, invoices, and part compatibility
• Understanding of wheels, tires, suspension, brakes, and EV performance

• Hourly pay + commission
• Overtime and performance bonuses
• Paid holidays, sick days, and PTO
• 100% employer‑provided medical insurance
• Generous 401(k) match
• Opportunity to grow into senior sales, fleet, or account leadership roles

• Entry level

• Full‑time

• Sales and Business Development

• Motor Vehicle Manufacturing