Program Monitor

Overview

The South Bay Workforce Investment Board, Inc. (SBWIB) administers workforce development programs on behalf of the County of Los Angeles, including oversight of the Transitional Subsidized Employment (TSE) and GAIN programs. Under this structure, the Program Monitor serves as a key liaison between worksites, program participants, and LA County representatives to verify proper placement, resolve issues, and support participants in achieving long-term employment outcomes.

Through regular site visits, documentation review, and collaboration with partner agencies, the Program Monitor helps ensure the quality, accountability, compliance, and overall effectiveness of SBWIB-administered workforce programs.

Essential Duties and Responsibilities: Under the direction of the Director of GAIN Programs, the Program Monitor is responsible for, but not limited to, the following duties:

• Coordinate and maintain a monthly monitoring schedule by contacting designated worksites.
• Conduct site visits to meet with supervisors, address concerns, and provide necessary documentation or support.
• Review and explain the Supervisor Handbook with worksite supervisors, outlining program goals, policies, procedures, and contractual expectations.
• Audit participant files for completeness, accuracy, and compliance with program guidelines, ensuring all required documentation is collected and signed per current protocols.
• Interview participants to assess their progress, job readiness, and overall engagement in the program; identify and address any concerns or barriers related to their GAIN case or current placement; confirm understanding of job responsibilities, including workplace expectations and safety procedures; evaluate the appropriateness of their assignment and their motivation to transition into unsubsidized employment.
• Monitor participant progress using the LA County GEARS system, ensuring that digital records accurately reflect real-time job placement activity.
• Conduct routine worksite walk-throughs to assess cleanliness, safety, and suitability. Submit reports with improvement recommendations and coordinate with the SBWIB Safety Team for follow-up inspections if initial concerns are not resolved.
• Request and review site-specific training manuals and confirm completion of sign-in or acknowledgment forms.
• Issue Corrective Action Status Forms to GAIN Services Workers (GSWs) when GEARS discrepancies are identified.
• Act as a liaison between participants, GSWs, and One-Stop/Work Source Center Case Managers to resolve any issues or complaints reported during interviews or site visits.
• Prepare detailed monitoring reports and submit them for review and inclusion in the Monthly Management Report.
• Assist in the training of newly hired monitoring staff, if assigned.
• Maintain and submit a monthly phone log related to GEARS activity for program reporting purposes.
• Update codes, components, and provider statuses in GEARS per instructions from the Los Angeles County GAIN Regional Office; perform updates as needed.
• Maintain and update LA County-required directories monthly or as assigned.
• Provide backup phone and administrative coverage as needed.
• Submit monthly mileage reimbursement requests, if applicable.
• Assist with Workers’ Compensation-related calls and distribute claim forms to appropriate parties.
• Receive and document complaints from LA County, subcontracted worksites, participants, and One-Stop/Work Source Centers; follow up as assigned.
• Investigate complaints by conducting interviews, gathering relevant data, and preparing reports for management review.
• Keep the GAIN Director informed of complaint statuses and provide timely follow-up as directed.
• Maintain and update the centralized complaint log, as assigned.
• Provide department-wide phone coverage and perform other related duties as needed.

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, or a related field.
• Minimum of three (3) years of experience performing similar functions within a public agency or private organization.
• Knowledge of workforce development, job training, or social service programs.
• Demonstrated…