Director of Operations

The Role

A leading international freight and logistics business is seeking an Operations Director to oversee its West Coast operations. The position will focus on managing a high-performing team, ensuring operational excellence, and driving efficiency across air, ocean, and domestic freight services.

• Lead and develop an operations team to deliver best-in-class service.
• Oversee freight forwarding, customs, warehousing, and transport functions.
• Act as the senior escalation point for operational and client issues.
• Partner with sales and account management to support growth strategies.
• Negotiate with carriers and suppliers to secure competitive terms.
• Monitor KPIs, manage budgets, and implement process improvements.
• Ensure compliance with policies, procedures, and industry standards.

• 8–10 years’ experience in international freight forwarding and US domestic logistics.
• Proven leadership of teams of 8+ staff at senior management level.
• Strong expertise in multimodal freight, customs compliance, and warehouse operations.
• Track record of improving performance, streamlining processes, and driving profitability.
• Excellent people management, commercial awareness, and communication skills.

• Competitive salary (DOE).
• Health insurance, 401k, vacation & PTO.
• Career development opportunities with a growing international business.

• This search is being managed by a third-party recruiter. Shortlisted candidates will be contacted directly to discuss the role and employer in detail.