IT support specialist – helpdesk and troubleshooting

Requirements Must have:

• – Proven experience in IT support or desktop support roles with a strong foundation in computer hardware and operating systems.
• – Proficiency in diagnosing software issues across Windows, macOS, and Linux environments.
• – Comprehensive knowledge of networking concepts including LAN setup, VPN configuration, firewalls, and security protocols.
• – Familiarity with help desk tools such as Connectwise Manage or Jira for managing issues and tickets.
• – Ability to efficiently manage computer systems through software troubleshooting and hardware maintenance.
• – Strong communication skills to convey technical solutions clearly to non-technical users.
• – Understanding of IT support best practices in a fast-paced setting focused on customer satisfaction.

• Provide outstanding technical support to end-users by diagnosing and promptly resolving hardware, software, and network issues.
• – Manage computer systems across various operating systems such as Windows, macOS, and Linux to ensure peak performance.
• – Assist with software installations, updates, and hardware upgrades as part of computer management tasks.
• – Support network infrastructure including LAN, VPN, firewalls, and other security measures to ensure secure connectivity.
• – Troubleshoot software issues related to Microsoft Office applications and help desk tickets using Connectwise or Jira.
• – Maintain and support essential IT infrastructure components like servers, switches, and routers.
• – Deliver excellent customer service by clearly communicating with users at all levels and accurately documenting issues for future reference.

We are excited to invite a motivated IT Support Specialist to our technology team! In this full-time role, you will play a crucial part in resolving technical issues, managing our IT infrastructure, and enhancing our daily operations. This position comes with an attractive pay range of $24.00 – $27.00 per hour, and the opportunity to work 40 hours per week. Our benefits include dental, health, and vision insurance, paid time off, and a retirement plan.

By joining us, your technical skills will significantly impact our organizations productivity while you advance your career in a dynamic tech-driven environment.