Technical Program Manager, Ring & Blink CS Technology Enablement

Technical Program Manager, Ring & Blink CS Technology Enablement

Job  |  Services LLC

The Ring and Blink CS Technology Enablement team is looking for a Technical Program Manager to support vendor operations, contractor administration, document management, scrum processes, and technology stack management across both the Ring and Blink organizations. The ideal candidate will be detail‑oriented, organized, and capable of managing multiple operational work streams while collaborating cross‑functionally in a fast‑paced environment.

This role will be responsible for overseeing 3P SaaS contract renewals, purchase orders, and invoice management, as well as managing contractor permissions, onboarding, offboarding, and administrative oversight for applications such as Amazon Connect, Twilio, and Avoxi. You will own document management and governance for the team, ensuring all information is accurate, organized, and up to date. Additionally, you will partner closely with Finance to maintain clear documentation and spending tracking for all vendor‑related expenses.

This role will also serve as a backup for the team’s scrum process, requiring strong fluency in Agile and Scrum methodologies as well as expertise in Jira and Confluence.

While not directly responsible for security, compliance, and risk management decisions, this role will support the administrative functions of these processes, help shepherd team members and stakeholders through security and privacy reviews, and drive escalations when timelines are impacted by review delays. You will need a solid understanding of Amazon’s security, privacy, legal, and operational standards to effectively support these critical workflows.

The ideal candidate is proactive, highly organized, and has strong attention to detail. You are comfortable managing vendor relationships, tracking contract timelines, and ensuring administrative processes run smoothly. You embrace innovation and actively seek opportunities to leverage AI tools and automation to drive efficiencies across your areas of responsibility. You have hands‑on experience facilitating scrum ceremonies and managing sprint workflows. You can identify issues before they become problems and communicate effectively with stakeholders at all levels.

• Leverage AI tools and automation to drive efficiencies across all areas of responsibility
• Identify opportunities to streamline and improve operational processes through technology and automation
• Explore and implement AI‑driven solutions for document management, reporting, and administrative tasks
• Stay current on emerging AI capabilities and recommend adoption where appropriate

• Manage end‑to‑end 3P SaaS contract renewal process, including tracking renewal timelines, coordinating with vendors, and ensuring timely execution
• Process and track purchase orders and invoices, ensuring accuracy and timely payment
• Maintain clear documentation of all vendor transactions and spending in partnership with Finance
• Track and report on vendor spend, contract status, and budget utilization
• Collaborate with Finance, Procurement, Legal, and IT teams to ensure compliance with company policies

• Oversee contractor lifecycle management including permissions, onboarding, offboarding, and access management across supported applications
  
  Maintain administrative oversight for Amazon Connect, Twilio, Avoxi, and other 3P SaaS platforms
• Maintain accurate records and audit trails for all vendor and contractor activities
• Track and report on contractor headcount and access permissions

• Ensure all team documentation, wikis, and knowledge bases are accurate, organized, and up to date by establishing and enforcing documentation standards, naming conventions, and organizational structures
• Conduct regular audits of team documentation to identify gaps, outdated content, and areas for improvement
• Develop and maintain process documentation, operational runbooks, and standard operating procedures

• Serve as backup scrum master for the Tech Enablement team,…