Patient Services Specialist and Senior Patient Services Specialist - PMI

Patient Services Specialist – Journey Level

The Patient Services Specialist – Journey Level performs all core front‑office functions with increased independence and efficiency. The role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

The Senior Patient Services Specialist acts as a subject‑matter expert and resource to peers. In addition to performing all core functions, the Senior PSS is responsible for resolving complex issues, orienting and training new caregivers, and active participation that supports departmental initiatives and continuous improvement.

• 1 year of medical office or related experience OR
• 6 months of experience as a Providence employee in a related position

• 3 years of related customer‑service, medical office, or healthcare experience

Patient Services Specialist – Santa Monica, CA:
Min: $24.00, Max: $30.29

Senior Patient Services Specialist – Santa Monica, CA:
Min: $24.00, Max: $33.73

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacations, holidays, and voluntary benefits. Learn more at (Use the "Apply for this Job" box below)..

Prospective applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, marital status, genetic information, or any other basis prohibited by local, state, or federal law.