Scheduler, Customer Service​/HelpDesk

Job Overview

Join West Coast Dental - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need.
Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity in Hawthorne, CA for a Full Time Scheduler.

The regular hours for this position are 7:30 a.m. to 4:30 p.m., Monday through Friday. These hours will be subject to change as business needs dictates; weekends may be scheduled occasionally on an as needed basis.

Primary Benefits: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

• Answer incoming calls related to new cases requesting a Rush service
• Answer incoming calls related to the turn‑around time of a case already in the lab
• Call on incoming cases that have insufficient time for fabrication
• Call on all late cases due to production delays
• Document all COD refused cases
• Re‑enter cases for billing purposes
• Check QC pull report and make necessary changes and adjustments to dates
• Open and set up new accounts and prospect accounts for cases and product orders
• Re‑activate existing accounts that begin to send cases again
• Verify case received against account number
• Search and identify incorrect case accounts
• Enter hold cases for DLMs and apply case bar code label accordingly
• Generate and check the variety of reports and update accordingly
• Gather information, record in system, resolve mixed case issue scenarios
• Performs other related duties as assigned by the department manager
• Responsible for all IOS and digital case entries (Downloading & Entering) when needed

• Intermediate level of comprehension of dental terminology
• Ability to manage the daily work load following management policies and procedures
• Good organization skills
• Strong verbal and written communication skills
• Type a Minimum of 30 WPM

• Preferred:
  High school diploma or GED
• 2+ year Professional experience

• All Office Equipment

• Works in an office environment, with good ventilation and normal noise levels from office equipment.
• May have long periods of sitting at desk and high volume phone calls.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 5 to 20 lbs. may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.