Benefits Support Staff; Public Benefits Specialist, Entry Bilingual English

Position: Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred
## Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred Join our team as a
** Benefits Support Staff (Public Benefit Specialist, Entry)**, where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.
** Summary of Duties
*** Provide front desk assistance, answer phone calls, and guide clients to the right services.
* Distribute mail, handle case transfers, and manage emails.
* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
* Document all interactions and records through the ONE and TRACS system.
* Create a welcoming environment for the public through various forms of communication.
* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
* Use various computer systems and databases to manage information for the agency and clients.
* An equivalent combination of education, training, and experience relative to the class concept.

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* * An associate degree in a Behavioral Science, Social Science or a closely related field
** AND
* * six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
** OR
* ** Experience delivering empathetic, professional customer service by listening carefully, adapting approaches, and meeting diverse needs.
* Experience staying clam under pressure and using critical thinking to resolve complex or escalated issues independently.
* Experience applying service equity principles to provide fair, personalized support across diverse backgrounds.
* Experience maintaining well-being and performance through self-awareness, emotional intelligence, and effective stress management.
* Experience building positive relationships and integrating quickly into new teams through adaptability, collaboration, and initiative.
* Experience organizing and prioritizing tasks effectively to manage time and thrive in fast-paced environments.
* Work will take place in office and occasionally in the community.
* Some travel may be required for supporting other offices or for attending trainings or meetings.
* The work schedule is
** Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.
* There may be occasional requirements for compensated overtime, including evenings and weekends.
* You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
* You may meet situations requiring quick decision-making to ensure your safety or the safety of others.
** Attention all candidates!*
* ** Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
** Your application materials are used to determine your starting salary range.
** Please ensure that all education and experience you would like considered are included in your application materials.
*
* Note:

** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
** The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
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