Field Service Professional

3 days ago Be among the first 25 applicants

Servicing locations in Oahu Hawaii. Looking for Field Service Professional in the Hawaii area for technology equipment troubleshooting and repair. Maintain client relationship and maintenance records. Will travel to customers site to maintain and repair technology installed on container handling equipment and gate controls that interact with multiple software applications.

The Field Service Professional for Mi-Jack Products, maintain client relationship and provides quality installations, inspections, maintenance, and repairs of technology equipment. Requires troubleshooting of electrical systems/components on container handling equipment and gate control components in a port environment. This position will be based in Honolulu, Hawaii.

• This position is approximately 80% Technical and 20% Mechanical
• Work in an outdoor environment and will troubleshoot and repair technology equipment deployed on seaport and container handling equipment
• This position will focus on the trouble shooting and repair of RFID, PLC, GPS, OCR and LPR Cameras, Gate Kiosk, VOIP, and application support
• Network troubleshooting, including Wi‑Fi connections
• Familiar with Fiber Optic testing tools and procedures
• Provide training and technical knowledge on full range of technology equipment
• Provide a high level of communication with both Customer and Office
• Monitor dashboard for performance and functionality
• Provide assistance to Mi‑Jack and Mi‑Jack Suppliers Level II Support Technicians
• Perform scheduled preventive maintenance activities on technology equipment
• Installation, replacing, and cleaning of OCR cameras using a man lift for Ship to Shore Cranes and on Gate Portal structures
• Installation of structured cabling and other low voltage electrical systems (Access Control, Commercial PA, A/V, Camera Systems), including physical installation of equipment, termination and interconnection of all cables, and testing for proper functionality
• Must be able to read schematics at a high level. Mechanical and electrical experience required
• Evaluate and make recommendations regarding required repairs. Which includes Scheduled Maintenance, Inspections, and call out repairs
• Provide clear work order documentation daily. Document all issues/resolutions in JIRA tracking system
• Manage Spare parts inventory and RMA process
• Ability to prioritize repairs within the assigned locations
• Ability to self‑schedule and coordinate repairs and preventative maintenance with on‑site management
• Maintain a clean work environment in the office, vehicle, and storage

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Minimum of two (2) years’ experience in a field service environment
• Proficiency in Microsoft® Applications
• Interfaces with Software applications such as JIRA on a daily basis.
• Basic knowledge of AC, DC, and low voltage power
• Basic knowledge of networking including DHCP and IP subnets
• Capable of safely handling hand and power tools
• Ability to prioritize tasks and work under pressure in a fast‑paced environment
• Must be able to work in a team environment

• 2 year Degree in electronics, computer science, or related field of study preferred.
• 5 + years of related experience with similar technology equipment/automation and port/intermodal equipment.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a field service…