Produce Clerk, Kailua Kona

Location: Kailua Kona

The primary responsibility of a Produce Clerk is to ensure customer satisfaction by properly preparing various fresh and prepared produce items, while following the Department of Health sanitation guidelines. A Produce Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Prepare fresh and prepared produce for sale. Trim, wash, wrap, price, and label produce items, complying with C.O.O.L. regulations.
Transport all produce items to the sales floor and display it neatly in the correct locations.
Keep displays neat and appealing throughout the day, by arranging, trimming, watering, rotating, and refilling items, as needed. Reduce or remove items if necessary.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
Receive freight and verify items received with invoice.
Write out credit claims as needed.
Answer phone calls as needed.
Order merchandise and supplies as needed.
Assemble special orders for customers.
Make and display shelf talkers and signs. Report price label errors to the POS department.
Keep aisles clear, neat and clean. Perform hourly sweep log duties.
Clean display cases and mirrors on sales floor as needed.
Sweep and mop prep room and sales floor as needed. Pick up debris from floor to avoid accidents.
Maintain cleanliness in the prep room and chill box.
Discard trash and cardboard boxes. Bale rubbish when baler is full.
Visit other work sites.
Assist with inventory.
Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product
location, services offered and store hours; offer alternatives if a product is out of stock; take the
customer to the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain
current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
Frequently work indoors where it may be cold, noisy, and with a high volume of customers and coworkers,
to perform most job duties; in wet conditions to wash products and prep room.
Occasionally work outdoors where it may be hot, humid, and sometimes raining, and where you
may be exposed to fumes from the forklifts and vog in the air, to discard trash and cardboard boxes
and to receive freight.
WORK HOURS
Generally be available for work 7 days a week and holidays, between 3:00 am and 9:00 pm,
depending on the store and departments hours of operation.
EQUIPMENT USE
Frequently use a stock wagon, knife and price gun to prepare and display merchandise for sale.
Occasionally use a wrapping and pricing machine to prepare items for sale; baler to discard
cardboard boxes; telephone to answer incoming phone calls and page other co-workers; broom,
dustpan and mop for cleaning duties; forklift and pallet jack to receive and transport merchandise.
Seldom use company van to pick up or deliver merchandise to another site.
SAFETY EQUIPMENT
Continuously wear a back support belt when performing all job duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate well and be alert to perform all duties. Frequently
need to pay attention to detail, especially when trimming and displaying produce, and when
cleaning the prep room; be able to prioritize various tasks to maximize productivity and efficiency,
even with frequent interruptions. Occasionally need to use mathematical abilities to take inventory,
fill orders, and order and receive merchandise and supplies.
PHYSICAL Continuously need to stand, handle, and have…