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Retail Sales Associate WAIANAE | Farrington Highway
Job in
Waianae, Honolulu County, Hawaii, 96792, USA
Listed on 2026-02-04
Listing for:
Arch Telecom
Full Time
position Listed on 2026-02-04
Job specializations:
-
Retail
Retail Sales, Customer Service Rep -
Sales
Retail Sales
Job Description & How to Apply Below
Location: Waianae
Retail Sales Associate – WAIANAE – Farrington Highway
5 days ago Be among the first 25 applicants
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We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!
Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships.They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills in preparation for a promotion to Mobile Expert upon training completion. What you’ll do in your role
- Helping customers pick up right where they left off in their shopping journey, whether online, through customer care or in‑store.
- Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
- Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love.
- Guide customers through their purchasing experience with thoughtful questions, informative answers and by sharing your expertise.
- Approaching service and sales needs with patience, honesty, and empathy.
- Being proficient in the use of digital tools designed to enhance interactions and onboarding to demonstrate coverage strengths, plan benefits, device/account inspection, review, and troubleshooting.
- Completing training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
- Building relationships with and partnering with employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
- Successfully identifying and handing off small business leads.
- Developing strong peer relationships where we are all accountable for the company’s success.
- Being willing to have a good time while providing first‑class customer experience.
- A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers.
- Competitive drive and confidence to succeed in a fast‑paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Effectiveness at balancing customer experience and performance goals.
- 6 months of customer service and/or sales experience, retail environment preferred.
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Health benefits for full‑time employees
- Bonuses: monthly sales incentive programs, contests, rewards and more.
- Be at least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 lbs.
- Reliable transportation.
- Full‑time (40 hours) or part‑time (20+ hours) availability.
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!
Apply Now:
Inquiries:
Seniority level- Internship
- Full‑time
- Sales and Business Development
- Retail
Position Requirements
10+ Years
work experience
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