People & Culture Manager; Learning & Development

• Full-time
• Job-Category:
  Talent & Culture
• Job Type: Permanent
• Job Schedule:
  
  Full-Time

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like;
  Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

The People & Culture Manager (Learning & Development focus) supports the development and delivery of key People and Culture initiatives that strengthen colleague engagement, leadership development and service culture across the hotel. Administration and delivery of key People & Culture programs. This role is responsible for designing, implementing and facilitating training programs that develop leadership capability, strengthen service culture and support the professional growth of our colleagues.

Working closely with department leaders and the People and Culture team, this role ensures learning initiatives align with operational priorities, Fairmont brands standards and the unique spirit of hospitality in Hawaii. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for our guest and one another.

Salary range: $80,000 - $90,000

What you will be doing:

Learning & Training Programs:

• Design, implement and evaluate training programs for leaders and colleagues across all departments.
• Develop an annual Learning Journey aligned with the hotel priorities and leadership development goals.
• Create and facilitate engaging training sessions including leadership development, service culture and professional skills.

New Colleague Orientation & On Boarding:

• Lead hotel’s new colleague orientation program, ensuring colleagues are welcomed and introduced to the hotel’s culture. Responsible for the knowledge gain of the vision, mission, and values of Fairmont.
• Partner with department leaders to ensure effective on boarding and training plans for new colleagues.
• Oversee the Introductory period review process.

Leadership Development:

• Facilitate leadership development programs for supervisors, managers and emerging leaders.
• Coordinate career development initiatives to support internal growth.
• Provide coaching and guidance to leaders on communication, performance management and team development.

Service Culture and Guest experience:

• Reinforces Fairmont service standards and hospitality culture trough training initiatives
• Partner with operational leaders to strengthen guest experience through learning initiatives.
• Support service culture recognition programs and actively participated in initiatives such as the Onipa’a recognition committee.
• Deliver all colleague trainings to include Fairmont Service Promise, Service Culture training etc.

Compliance & Required Training:

• Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
• Maintains accurate record of all trainings, certification expirations, track completion through learning systems and metrics.

Learning Metrics, Reporting & Training Resources:

• Tracks participation, completion rates and training effectiveness.
• Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
• Support the management and organization training materials, learning tools, and development resources used across the hotel.
• Evaluate training effectiveness through feedback and operational outcomes
• Identify training gaps and recommend development opportunities.
• Partner with department leaders to identify learning needs and development opportunities.
• Partner with People and Culture leadership talent development strategies.
• Maintains strong colleague relationships and provide coaching and support where needed.
• Coordinate leadership programs, mentorship opportunities, and careers development…