People & Culture Manager; Learning & Development

Overview

Company Description Located on the south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. The property features 22 acres of tropical landscape and offers authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha. Our team participates in activities from full-moon hikes and beach clean-ups to appreciation luncheons and birthday holidays, providing opportunities to learn and grow in both personal and professional development.

Live and work in a place you love!

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

The People & Culture Manager (Learning & Development focus) supports the development and delivery of key People and Culture initiatives that strengthen colleague engagement, leadership development and service culture across the hotel. The role includes administration and delivery of key People & Culture programs, designing, implementing and facilitating training programs that develop leadership capability, strengthen service culture and support the professional growth of colleagues.

Working closely with department leaders and the People & Culture team, this role ensures learning initiatives align with operational priorities, Fairmont brand standards and the unique spirit of hospitality in Hawaii. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for our guests and one another.

Salary range: $80,000 - $90,000

• Design, implement and evaluate training programs for leaders and colleagues across all departments.
• Develop an annual Learning Journey aligned with hotel priorities and leadership development goals.
• Create and facilitate engaging training sessions including leadership development, service culture and professional skills.

• Lead hotel’s new colleague orientation program, ensuring colleagues are welcomed and introduced to the hotel’s culture. Communicate the vision, mission and values of Fairmont.
• Partner with department leaders to ensure effective onboarding and training plans for new colleagues.
• Oversee the introductory period review process.

• Facilitate leadership development programs for supervisors, managers and emerging leaders.
• Coordinate career development initiatives to support internal growth.
• Provide coaching and guidance to leaders on communication, performance management and team development.

• Reinforces Fairmont service standards and hospitality culture through training initiatives.
• Partner with operational leaders to strengthen guest experience through learning initiatives.
• Support service culture recognition programs and participate in initiatives such as the Onipa’a recognition committee.
• Deliver all colleague trainings to include Fairmont Service Promise and Service Culture training.

• Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
• Maintain accurate records of trainings, certifications and expirations; track completion through learning systems and metrics.

• Track participation, completion rates and training effectiveness.
• Provide reporting and insights to P&C leadership to identify training gaps and development…