Parking Lot Supervisor- Wailua River

Position:
Parking Lot Supervisor

Location:

Wailua River State Park

Shifts:

Monday to Friday Day Shifts. Some weekends required

Pay Rate: $22/hour

The Parking Lot Supervisor is responsible for overseeing daily parking operations, ensuring efficient traffic flow, exceptional customer service, and enforcement of parking policies. This role supervises a team of parking attendants or enforcement officers and ensures compliance with safety and operational procedures.

• Supervise parking attendants, cashiers, and enforcement staff assigned to the lot.
• Oversee vehicle entry/exit flow, lot occupancy, and space availability to optimize efficiency.
• Ensure staff provide courteous and timely service to customers.
• Monitor adherence to parking rules, ticketing procedures, and fee collection.
• Handle and resolve customer concerns, disputes, or incidents professionally.
• Conduct routine inspections to ensure cleanliness, safety, and operational readiness of the lot.
• Train new staff on procedures, safety practices, and customer service expectations.
• Verify accuracy of collected revenue and ensure timely bank deposits or handoffs.
• Coordinate with maintenance or technical staff for repairs to gates, pay stations, or signage.
• Maintain accurate records of staffing, incidents, and shift activities.

• High school diploma or equivalent; associate degree in business or related field is a plus.
• 2+ years of experience in parking operations, including supervisory responsibilities.
• Strong leadership, communication, and conflict-resolution skills.
• Basic computer proficiency and familiarity with parking management or POS systems.
• Ability to work flexible hours, including weekends and holidays.
• Valid driver’s license with good criminal record.

• Work is performed outdoors and indoors, with exposure to varying weather conditions.
• Frequent standing, walking, and moving throughout the parking area.
• May require lifting or moving equipment or supplies up to 25 lbs.
• Possible exposure to vehicle noise, traffic fumes, and outdoor elements.
• Must be able to respond quickly in emergencies or high-traffic situations.

• Full Time Only:
  Generous Paid Time Off—10 days of paid time off plus 8 paid holidays.
• Full Time Only:
  Comprehensive Health Plans—Medical, Dental, and Vision coverage for you and your family.
• Full Time Only:
  Life and Disability Insurance—Company paid basic life and short-term disability.
• Full Time & Part Time: 401(k) Plan—Generous employer match with immediate vesting.
• Full Time Only:
  Employee Assistance Program—Access behavioral health care.
• Full Time Only:
  Parental and Caregiver Leave—Time off to support family needs.
• Part Time:
  Sick Time Off—Paid sick leave per state laws and regulations.
• Part Time:
  Employee Assistance Program—Access behavioral health care.