General Manager – Luxury Office

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This range is provided by Serenity Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Serenity Recruitment Group
· Miami, FL (On-site)

A rare opportunity has arisen for an accomplished property leader to take full operational ownership of one of Miami’s most prestigious Class A+ commercial developments — an environment that operates with the polish, precision, and guest experience of a five-star hotel
.

We’re seeking a candidate who brings a unique blend of Class A office and luxury hospitality expertise — or deep experience in one with a strong understanding and appreciation of the other. This is a flagship appointment for a globally significant mixed‑use asset, requiring exceptional standards, leadership, and emotional intelligence.

You will oversee every facet of property performance, ensuring an impeccable, hospitality‑driven experience for tenants and visitors alike — while maintaining the operational excellence and reporting rigor expected of world‑class ownership.

• Lead all property operations, including tenant relations, engineering, and vendor management.
• Prepare and manage annual operating and capital budgets independently.
• Complete CAM reconciliations with precision and deliver timely, accurate ownership reporting.
• Oversee large‑scale capital improvements and tenant fit‑outs in live environments with minimal disruption.
• Manage and negotiate service contracts for security, cleaning, valet, and other key operational partners.
• Build and inspire a high‑performing onsite team, fostering accountability, service excellence, and pride of ownership.
• Maintain close, transparent communication with ownership, providing proactive strategic recommendations.

• Proven success managing high‑profile Class A or Class A+ commercial office properties (preferably 250k+ sq ft).
• Experience across Class A office and luxury hospitality
  , or deep expertise in one with a strong understanding of the other.
• Exceptional attention to detail and a passion for delivering a luxury‑calibre tenant experience.
• Expertise in budgets, CAM reconciliations
  , and capital project management.
• Strong leadership with a proven track record managing large teams and third‑party vendors.
• A polished, service‑first mindset that anticipates the needs of premium tenants and investors.
• Proficiency with Yardi, MRI
  , or similar property management software.
• Impeccable professional presentation and communication skills.

This isn’t a typical property management role — it’s the opportunity to run one of Miami’s most iconic commercial addresses
, where operational excellence meets five‑star hospitality. For the right candidate, it offers significant scope for long‑term growth, prestige, and leadership visibility at the highest level.