Manager, Customer Success

Truffle Hog is a popular open source tool used by security researchers all over the world to find leaky API keys and responsibly disclose them to affected companies. This provides income through bug bounty platforms like Hacker One to individuals that may otherwise have a hard time finding employment. This also prevents breaches from occurring, which can be very costly for companies to resolve.

When we founded Truffle Security Co. in February of 2021, we committed to continue to grow a community with security researchers around the world, and continue to provide free and open resources to support those that make the world more secure. We have a strong commitment to open source and to the community. We’re looking for help supporting our mission to prevent leaking credentials and build the best products for machine identity protection.

At Truffle, you’ll have the opportunity to join a fully remote, collaborative team contributing to meaningful advancements in cybersecurity.

We’re looking for a passionate and strategic Manager of Customer Success to lead our growing customer success organization at Truffle Security. You’ll manage a small but growing team of Customer Success Managers and oversee a portfolio of high‑impact strategic accounts. You'llensure our customers have an exceptional experience throughout their journey — from onboarding to renewal and expansion. You’ll partner closely with Sales, Product, Engineering, Solutions Architecture, and Technical Support to drive adoption, reduce churn, and build long‑term customer value.

This role requires a blend of operational excellence, strategic thinking, and hands‑on leadership to scale our customer success foundation as we grow.

• Lead, mentor, and develop a team of Customer Success Managers and Account Managers.
• Create clear goals and success metrics, conduct pipeline reviews, and drive accountability for renewals and expansion.
• Customer Management
  • Own a portfolio of strategic and enterprise accounts to ensure retention, adoption, and satisfaction.
  • Serve as a trusted advisor to customers by guiding them on best practices and aligning product capabilities to their goals.
  • Forecast renewals and expansion opportunities, proactively managing pipeline and renewals.
• Operational Excellence
  • Build and implement Customer Success playbooks, tooling, and reporting to drive efficiency and consistency.
  • Develop metrics and dashboards (from scratch!) to track adoption, health scores, renewals, and churn.
  • Lead initiatives to improve onboarding, training, and customer enablement programs.
• Cross‑Functional Collaboration
  • Work closely with Sales, Product, Engineering, Solutions Architecture, and Technical Support to deliver a seamless customer experience.
  • Collect and analyze customer feedback to inform product roadmap and participate in our Customer Advisory Board (CAB).
  • Advocate for customers internally, ensuring their voice influences company strategy.
• Customer Advocacy & Retention
  • Champion customer lifetime value (LTV) and “stickiness” through measurable success outcomes.
  • Identify at‑risk accounts early and implement retention and adoption strategies.
  • Establish scalable processes for renewal management and expansion forecasting.

• 8+ years in Customer Success, Account Management, or related roles, with at least 3 years managing a team.
• Experience in B2B SaaS, ideally in cybersecurity, Dev Ops, or infrastructure software.
• Experience building dashboards, playbooks, and CS processes from the ground up.
• Proven track record of driving renewals, expansion, and customer retention metrics.
• A customer advocate at heart! You thrive on solving problems, building relationships, and delivering measurable value.

Target salary range for this position is between $125,000 - $168,000, with the potential for incentive pay. Starting salary will vary based on job‑related skills, knowledge, and experience. Leveling will be determined during the interview process. You may also be offered a bonus, stock options, and benefits. These salary ranges are subject to change, and we encourage candidates outside of this salary range to apply.