Technical Support Specialist, IT Support

Requirements Must have:

• Proven experience in technical support roles with a solid understanding of computer management and troubleshooting.
• Basic to intermediate proficiency with Windows and macOS operating systems.
• Fundamental knowledge of websites (hosting, domains; familiarity with CMS like Word Press is advantageous).
• Willingness to learn and provide support for AI tools.
• Strong problem‑solving abilities.
• Capability to articulate technical issues in easily understandable language.
• Awareness of IT infrastructure components, such as servers, switches, routers, and security devices like firewalls, is beneficial.
• Ability to work in a mix of on‑site and remote environments in a small team setting with diverse responsibilities.
• Availability for a work schedule of Friday to Tuesday, with potential for overtime.

• Basic SQL scripting.
• Familiarity with cybersecurity best practices.

• Provide technical support for Microsoft Windows and Apple (macOS) systems.
• Install, configure, and maintain hardware, software, and peripherals.
• Assist with user accounts, email, Point of Sale systems, and basic cloud services.
• Conduct basic network troubleshooting, including Wi‑Fi, printers, and connectivity issues.
• Maintain and perform content updates and basic troubleshooting for our company website.
• Support AI tools and automation, including ChatGPT, Copilot, and basic AI workflows.
• Monitor systems for potential issues and take proactive measures to resolve problemsenciar
• Collaborate with vendors or external IT services when necessary.

We are looking for a dynamic and proactive Technical Support Specialist to join our IT team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless computer management, and supporting our organization’s IT infrastructure. Your problem‑solving skills will empower users, optimize systems, and help maintain high levels of customer satisfaction. This position offers an exciting opportunity to work with a diverse range of technologies in a fast‑paced environment dedicated to excellence.

We offer competitive pay between $26.00 and $31.25 per hour, comprehensive benefits including 401(k) with matching, health and dental insurance, paid time off, and a supportive work schedule.