Director, Revenue & Reservations

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Starwood Hotels, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging its marketing, design, operational, and technological expertise, Starwood is the force behind some of the most groundbreaking and dynamic hotel brands in the world.

The Revenue team for Starwood Hotels is a group of driven problem solvers, the brightest of the bright who make it easy for everyone else to understand the daily operations of our hotel and its financial impacts.

We are currently seeking a Director of Revenue & Reservations based at our 1 Hotel Hanalei Bay location. The Director of Revenue & Reservations will maintain oversight over the Reservations Departments (on site or call-center based), work closely with the Sales & Marketing, Catering, Finance and Front Office teams, and supervise account balancing, ledger reconciliation, and financial report execution for the hotel.

Needless to say, it’s a hugely important role that requires meticulous analysis, insightful planning, and a sharp ability to identify and resolve discrepancies with lightning-fast solutions.

• Four-year college degree or equivalent combination of education and experience; or a min of 6 years similar experience in this or similar role.
• Prior experience and strong understanding of hospitality revenue management preferred.
• Experience with hotel property management systems, reservation systems and revenue management systems to forecast and implement optimal strategies preferred.
• Strong expertise in on demand trends and market conditions with ability to translate into revenue management strategies used to realize the maximum amount of revenue for the property.
• Comfortable with presenting strategy recommendations to Executive teams.
• Flexible and willing to meet the demands of a 24-hour operation.

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.