Senior Conference Services & Catering Manager

Location: Wailea

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaii's only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like;
  Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Job Description

We are home to events that matter. As the Senior Conference Services & Catering Manager, you will work alongside the Director of Conference Services & Catering to lead a dynamic team to excellent results by developing your team's skills and working with all conference service and catering sales staff, in order to solicit, book and coordinate banquet/ catering functions that ensure customer satisfaction and maximize hotel revenue and profitability.

Your expertise will enhance the reputation by acting as a liaison between client and operational departments to ensure a successful meeting and generate repeat business. You will also ensure profitability of the department by maximizing revenues, control labor expenses and maintaining food and beverage expenses.
* Position is based on-site.

Salary Range: $95,000 - $105,000

What you will be doing:

• Solicit and book Catering & Conference Service Events, including weddings and business through targeted activities. Soliciting includes making sales calls, responding to inquiry calls, appointments, etc.
• Organize catering and/or convention booking files and consistently maintain accurate records of communication and activities.
• Obtain/confirm all event-related information including, but not limited to, meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.
• Organize/distribute group resumes, conference agendas, banquet event orders, floor plans, etc. to all operating partners accurately, and in a timely manner.
• Ensure function space is optimized/maximized for guest experience and financial performance of department.
• Yield sleeping room block and function space, ensuring optimization of financial return/performance.
• Drive revenue growth through upselling.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable time frames.
• Accurately forecast revenue by day, by meal period by month for each assigned Group.
• Conduct any/all site inspections as required, including 'walk-in' inquiries.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department (i.e. credit, pick-up, sales, leadership).
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business in order to achieve high VOG scores.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Work closely with Operations partners to ensure smooth transition/turnover. Check-in with the meeting planners of each event to make sure everything is in order.
• Participate in local community through associations, memberships and involvement. Be an ambassador of the…