Guest Service Agent; Overnight Waldorf Astoria Resort

Overview

Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Overnight Guest Service Agent to join the Front Office Team. Located on 40 acres of lush tropical gardens, this Forbes 4‑Star, AAA 4‑Diamond property has 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets including 3 restaurants, 3 bars, a cafe, and in‑room dining.

• Classification:
  Full‑time
• Shift: Overnight shift (10 pm or 11 pm start time). Must be available to work weekends, weekdays, and holidays.
• Pay Rate: $30.98 per hour, based on applicable and specialized experience and location.

• Greets and registers guests, providing prompt and courteous service during the third shift.
• Checks guests out of the hotel.
• Resolves guest challenges throughout their stay.
• Upgrades guests and promotes hotel services and amenities.
• Completes the registration process, codes electronic keys, and selects rooms based on guest needs.
• Promotes and administers marketing programs for arriving guests.
• Ensures guests know the location of their room and arranges for a team member to accompany them to the room.
• Provides welcome packet containing room keys, tokens of appreciation, gifts, etc.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in our industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Own actions and decisions.
• Now – Operate with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Access to pay when you need it through Daily Pay
• Medical insurance coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑class paid time off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑free education – access to a wide variety of educational credentials through Guild Education
• 401(k) plan and company match
• Hilton Shares: employee stock purchase program (ESPP) – purchase shares at a 15 % discount
• Career growth and development
• Team member resource groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Grand Wailea Resort

Full‑time

Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office