In-House Concierge

Overview

The base salary range for this position is $27.10 - $28.14 hourly.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people s lives. This role will curate unique and customized experiences for all our guests to create memorable experiences at Mauna Lani.

• Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests.
• Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests.
• Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records.
• Update guest profiles and maintain relationships with preferred vendors.
• Collaborate with other departments to ensure up-to-date information and seamless guest experiences.
• Provide orientation of the hotel and its outlets to guests.
• Customize and tailor experiences for individual guests.
• Adhere to departmental policies, safety standards, and communication protocols.
• Demonstrate organizational excellence and adaptability to business demands.
• Other duties as assigned.