Senior Event Manager - Grand Wailea, Waldorf Astoria Resort

Senior Event Manager – Grand Wailea, A Waldorf Astoria Resort

Job Number: HOT0

BZOD

Grand Wailea Resort
3850 Wailea Alanui Drive
Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Senior Event Manager to join the Catering and Events team!

Located on 40 acres of lush tropical gardens, this Forbes Recommended property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets. This includes 6 restaurants, 2 bars, a cafe, and in‑room dining.

In this role, you will play a vital role in ensuring the success of our hotel events by handling event documentation, coordinating with various departments, and providing consistent, high‑level service throughout the entire event lifecycle.

The ideal candidate is a strong team player that is detail‑oriented with a passion for creating exceptional events.

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Serve as the event planner’s primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high‑quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

What are we looking for?

• Minimum 2 years Hospitality related experience at manager level.
• Experience in supervision or management of 1‑3 people.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc)

We look for demonstration of the following values and attributes:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.
• Quality
• Productivity
• Customer Focus

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment.

The salary range for this role is $85,000 to $100,000 depending on experience.