Assistant Director of Spa

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean‑ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

As the Assistant Director of Spa, you are responsible for the establishment and execution of clear short term and long term goals as set by the Spa Director. The Assistant Director of Spa is responsible for the daily leadership of the spa operations ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positions of Fairmont spa, will be capitalized upon.

Salary Range: $80,000-$90,000

• Direct operations of the facility, including short and long range strategic planning, performance, budgeting and purchasing to ensure the spa operates cost effectively and efficiently
• Oversee the supervision, operation and coverage of all spa areas
• Establish short term and long term goals for spa retail and for each Experience Coordinator. Review status of each goal on a regular basis.
• Highlight the Spa facility and offerings through meetings with group meeting planners and touring prospective Spa guests.
• Promote promotions, standard hotel and spa packages and customized group spa programs.
• Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential Spa guests, including timely review and responses to voice-mail and e-mail messages.
• Lead in the implementation of 12-month marketing plan, including identifying new business, recognizing marketing opportunities and working efficiently with hotel public relations in all aspects of spa/hotel promotion
• Ensure the Spa facilities remain in pristine condition by conducting regular departmental walk-throughs, and promptly submitting work orders and service requests as needed
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
• Monitor scheduling of services and special programming and ensure we have the necessary supplies, labor and cost controls.
• Oversee inventory management including ordering, receiving, and reporting.
• Serve as a link between the hotel and the spa industry by maintaining effective, positive relationships internally and with other resort departments, owner representatives and vendors
• Ensure effective communication from the Spa to other departments within the hotel.
• Oversee department’s labor management and payroll with staffing plan reviews, effective scheduling, payroll administration, service charges/gratuity reporting, forecasting and execution.
• Supervise all aspects of staffing, including hiring, recognition, motivating, development, corrective actions and training.

Your experience and skills include:

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service…