Guest Service Ambassador

Company Description

Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i.

* benefit available for fulltime or part time employees while being a part of the Fairmont Orchid 'Ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your 'ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don't just live in the moment - own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

The Guest Service Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.

• Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
• Support expeditors and shuttle service when needed
• As needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenities
• Assist with group transportation and luggage movements as necessary
• Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.
• Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set‑up and ambiance control.
• Try to remember individual's names and their preferences to extend a personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic…