Buffet Ambassador | Kea Lani Restaurant | Casual

Join to apply for the Buffet Ambassador | Kea Lani Restaurant | Casual role at Fairmont Hotels & Resorts

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all‑suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award‑winning oceanfront paradise defines quintessential Hawaiian luxury with a state‑of‑the‑art spa, island inspired cuisine and authentic cultural experiences. From full‑moon staff hikes and beach clean‑ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development.

Live and work in a place you love!

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like;
  Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

As the Buffet Ambassador
, properly greet and acknowledge guests in a friendly and welcoming manner when entering into the buffet room. Responsible to monitor and maintain the hot and cold buffet stations by maintaining quality standards, sanitation, and food safety. Serves guests with a professional, friendly, and positive attitude and puts guest requests above other duties. Acts as a front‑line ambassador for the department, has full knowledge of buffet items, contents and recipes and represents a high standard of excellence.

Your attention to detail, sense of urgency and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants feel unique and valued.

Hourly Rate: $25.24

• Check buffet stations for necessary equipment and set up: ice, dishes, utensils, ensuring all stations are on, music is on and at an appropriate volume. Ensure these are completed prior to the opening of restaurant
• Assist guest regarding buffet items in an informative and helpful way
• Maintain and clean buffet stations, utensils and ensure to replenish as needed
• Expedite all buffet food replenishments from main kitchen to Kea Lani buffet room, following standards of presentation
• Ensure that temperatures of all hot & cold items in the buffet room are at the proper temperature for consumption based on the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Keep in consistent communication with kitchen team in order to ensure that food items are replenished in a timely manner
• Ensure that overall cleanliness and maintenance of our buffet exceeds expectations
• Adhere to the LQA, State of Hawaii & Eco Sure food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our guests
• Focus attention on anticipating guest needs, remaining calm and courteous at all times

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

• Previous experience in Food & Beverage is an asset.
• Previous experience in a luxury hotel environment desirable.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.

• TB Clearance required
• Food Safety Certification required

• High School diploma (or equivalent) and/or vocational training is an asset.

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Applicants must be legally eligible to work the United States.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.