Guest Service Center Agent

Guest Service Center Agent - Full Time

Location:

Andaz Maui at Wailea

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15‑acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile‑long oceanfront beach path connecting five crescent‑shaped, golden‑sand beaches, a premier shopping center and distinguished restaurants.

The Guest Services Center Agent is an essential member of the hotel team. The host is responsible for ensuring that all guest related calls are handled in a professional and expeditious manner. The host will take spa and restaurant reservations for the resort’s facilities and dispatch all guest requests to the appropriate hotel department. The GSC agent will support the Revenue hosts and activity partners in all guest related communications.

The GSC agent will be responsible for the daily communication with the hotel on VIP arrivals, special requests, and daily activities.

90‑Day Probationary Rate: $24.23 per hour

Hourly Rate: $28.50 per hour

• Health, Dental, Vision, Chiropractic
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid vacation, Sick, Floating Holidays and 7 Observed Holidays
• Discounted rooms at any participating Hyatt location starting on the first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

• Excellent communication skills
• Schedule flexibility required, must be able to work variable shifts on any day of the week (full days include early mornings, mid‑day, afternoons, evenings, overnights, weekends and holidays)
• Experience with HotSOS, OPERA, Book4
  
  Time, Open Table, RESERVE, MICROS, and Microsoft Office preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Hospitality