General Manager Waldorf Astoria Resort

General Manager – Grand Wailea, A Waldorf Astoria Resort

Grand Wailea, A Waldorf Astoria Resort, is seeking a hands‑on General Manager to lead one of Maui’s most iconic luxury resorts. The role oversees all operations, drives revenue, develops high‑performing teams, and ensures an exceptional guest experience.

Nestled on the sun‑kissed shores of Wailea, Maui, Grand Wailea offers an unparalleled luxury beachfront experience. The expansive resort blends Hawaiian culture, lush landscapes, and world‑class amenities. Guests enjoy spacious rooms and suites with ocean or tropical views, an award‑winning spa, elaborate pool complexes, exceptional dining (including Nobu), and a variety of activities for families and couples.

• Lead, direct, and manage all hotel operations, including budgeting, forecasting, strategic planning, balanced scorecard performance, and compliance with company policies.
• Oversee sales and marketing initiatives and develop the executive team.
• Respond to guest inquiries, resolve concerns, and facilitate hotel‑wide meetings.
• Ensure guest and team member satisfaction.
• Monitor and develop team member performance, especially executives and department heads.
• Recruit, interview, and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance.
• Identify and correct operational performance gaps.
• Serve as primary liaison with hotel owners and corporate entities.

• Minimum 3 years as a General Manager in a full‑service hotel with annual revenues of at least $75 M.
• Proven ability to lead, develop, and retain high‑performing teams.
• Experience in complex, high‑volume hotel environments with multiple revenue streams.
• Demonstrated creativity and commercial acumen across varied revenue centers.
• Hands‑on leadership style with experience managing lean teams.
• Success collaborating with an active ownership group.

• Track record of driving revenue growth and business acceleration.
• Experience in luxury hospitality.
• Experience managing unionized operations.
• Resort and destination experience.
• Hilton brand expertise.
• Local market experience.

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing.
• Leadership – leading in industry and communities.
• Teamwork – team players.
• Ownership – taking responsibility.
• Now – operating with urgency and discipline.
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, offering accommodations ranging from luxury resorts to mid‑priced hotels. Hilton’s vision “to fill the earth with the light and warmth of hospitality” drives our culture of exceptional guest experiences.

Annual salary range: $290 K – $305 K, based on experience and location.

Eligible for the Hilton Annual Incentive (Bonus) Plan and the long‑term incentive plan in accordance with company policies.

Work Locations:
Grand Wailea Resort

Schedule:

Full‑time

Brand:
Waldorf Astoria Hotels & Resorts

Job Family:
General Manager / Hotel Manager