Senior Conference Services & Catering Manager

Senior Conference Services & Catering Manager

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$95,000.00/yr - $/yr

Fairmont Kea Lani is located on the coveted south shore of Maui in Wailea. This all-suite and villa luxury oceanfront resort is surrounded by 22 acres of tropical landscape on the sunny shores of Polo Beach. The property offers authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha. The team provides endless opportunities for learning and growth in both personal and professional development.

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits such as Basic insurance, TDI and Long-Term Disability for full-time and part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific)
• Wellness offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world

As the Senior Conference Services & Catering Manager you will work alongside the Director of Conference Services & Catering to lead a dynamic team. You will develop your team’s skills, work with all conference service and catering sales staff, and solicit, book and coordinate banquet/catering functions that ensure customer satisfaction and maximize hotel revenue and profitability. Your expertise will enhance the reputation by acting as a liaison between client and operational departments to ensure successful meetings and generate repeat business.

You will also ensure profitability of the department by maximizing revenues, controlling labor expenses and maintaining food and beverage expenses.

• Solicit and book Catering & Conference Service Events, including weddings and business through targeted activities.
• Organize catering and/or convention booking files and maintain accurate records of communication and activities.
• Obtain/confirm all event-related information including meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements.
• Organize/distribute group resumes, conference agendas, banquet event orders, floor plans, etc. to all operating partners accurately and in a timely manner.
• Ensure function space is optimized and maximized for guest experience and financial performance.
• Yield sleeping room block and function space, ensuring optimization of financial return.
• Drive revenue growth through upselling.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable time frames.
• Accurately forecast revenue by day, by meal period, by month for each assigned group.
• Conduct any/all site inspections and pre-conference/event meetings as required.
• Attend necessary meetings within hotel that affect the Catering, Conference Services & Events department.
• Establish and maintain rapport with clients to exceed expectations and encourage repeat business.
• Ensure guest/group experience at functions and work closely with Operations partners to ensure smooth transition/turnover.
• Participate in local community through associations, memberships and involvement.
• Complete yearly competitive shop within the group mix of hotels.

• Fluent in English (read, write, speak).
• Strong communication skills, verbal and written.
• Service oriented and capable of communicating effectively with all levels of authority.
• Basic mathematical ability.
• Computer skills including Microsoft Word, Excel, PowerPoint and e‑mail functions.
• Experience with Opera and Social Tables preferred.
• Multi-tasking, detail-oriented in a fast-paced, high-volume environment.
• Ability to work independently and prioritize work assignments.
• Professional working environment and attitude.
• Proven ability to plan and organize events effectively.
• Strong leadership and negotiation skills.
• Understanding of banquet operations and how it pertains to Catering & Conventions.
• Good understanding of menu description, design and…