Clinic Receptionist I​/II, Ancillary Services

Job Description

The Clinic Receptionist is a valuable member of our team. This position is responsible for independently providing a variety of clerical and office assistance to support the clinic in scheduling appointments, registering patients to be seen by the physician, maintaining patient files, processing information for billing purposes, accepting payment for services, answering the telephone, greets patients, processes referrals/transfers and performs other duties as assigned.

Education
:
High school diploma or equivalent.

General Experience
:
Two (2) years of responsible typing, stenographic, substantive clerical work, or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, common office appliances and equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment;

and ability to deal effectively with others in eliciting information and providing service.

Specialized Experience
:
Work experience performing receptionist activities in a clinic; interviewing patients and/or responsible persons to obtain required information; inputting of data into a computer system; scheduling appointments, diagnostic studies and outpatient procedures; performing a variety of fiscal record keeping functions and preparing and maintenance of medical records and/or work experience in configuration, testing, validating, problem-solving, and troubleshooting Electronic Medical Records (EMR) related issues in a clinic.

Substitution of Education for General Experience
:
An Associate’s or Bachelor’s from an accredited college or university may substitute for all the General Experience required.

• Clinic Receptionist I: 2 years General Experience, 0 years Specialized Experience, Total 2 years.
• Clinic Receptionist II
  : 2 years General Experience, 1/2 years Specialized Experience, Total 2-1/2 years.

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees.

Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually.

Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit (Use the "Apply for this Job" box below). or .

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for Quanti

FERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.