CS Associate; Bilingual ENG​/KOR

Pearl City
H MART - Pearl City | PRC
850 Kamehameha Hwy
Pearl City, HI 96782, USA

We are excited if you bring the following skills:

Customer Service Positive attitude to provide great customer experience in an accurate, friendly and helpful manner, understand their needs, and provide appropriate assistance.

Product Knowledge Willingness and curiosity to learn and familiarize yourself with the products and about various items within the store.

Organization and Time Management Ability to prioritize and manage time effectively in order to multi-task different responsibilities simultaneously.

Problem Solving Initiative to quickly assess and resolve issues or concerns, seeking appropriate solutions, and escalating complex problems to supervisors or managers when necessary.

Teamwork and Collaboration Work collaboratively with colleagues and contribute to a positive team environment.

Adaptability Adapt to changing situations, such as dealing with customer inquiries, handling unexpected issues, and adjusting to new store procedures or promotions.

Responsibilities, but not limited to:

• Provide excellent customer service by greeting them and assisting with products and services
• Assist with sorting paperwork such as invoices, sales orders, item data, etc.
• Assist customer issues and complaints, and ensure customers are satisfied with their shopping experience
• Follow company policies and procedures on refunds, redeeming smart card points rewards as well as overall cash handling
• Perform other customer service related duties and tasks as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.